Title:  Product Manager IT Web Experience

Position Summary

The Product Manager Web Experience reports to the Manager IT Web Experience and will be responsible for defining the vision and driving the strategy for jetblue.com. The Product Manager serves as a champion for understanding customer needs and ensuring the development of valuable, usable, and feasible web solutions. This role focuses on solving key customer problems and driving outcomes that align with business goals. The Product Manager works cross-functionally with design, engineering, and business teams to ensure product success through iterative development, customer feedback, and data-driven decision-making.

Essential Responsibilities:

• Drive Product Discovery and Strategy: Collaborate with customers, stakeholders, and cross-functional teams to define and continuously improve the web experience, focusing on solving customer problems and achieving key business outcomes.
• Maintain a Problem-Driven Backlog: Prioritize based on user insights, data, and business impact. Use discovery techniques like prototyping, A/B testing, and user research to validate solutions before investing in development.
• Customer-Centric Leadership: Ensure every product decision is rooted in a deep understanding of customer needs, usability, and overall user experience.
• Data-Driven Decision Making: Leverage analytics, user testing, and feedback loops to inform decisions, adjust priorities, and iterate on solutions.
• Collaborate with Cross-Functional Teams: Work closely with engineering, User Experience (UX), and business teams to ensure solutions are valuable, feasible, and viable. Facilitate strong communication and alignment across all teams.
• Continuous Improvement: Lead post-launch analysis and apply learning to continuously enhance the web experience.
• Product Evangelism: Communicate the product vision and strategy to internal stakeholders and the broader company. Inspire teams and partners to deliver impactful customer solutions.
• Own the Digital Brand Design System: Ensure consistency and usability across the web experience through a well-maintained design system, collaborating with internal and external partners.
• Flexible, Adaptive Leadership: Adjust plans and approaches as needed based on market, customer, and business feedback.
• Other duties as assigned.

Minimum Experience and Qualifications

• Bachelor’s degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Three (3) years of product management experience with a preferred focus on customer discovery, data analysis, and cross-functional collaboration
• Deep understanding of technology fundamentals and product development processes
• Ability to quickly resolve issues and recognize when escalation is necessary 
• Strong business partner management and resolution skills 
• Experience with rapid prototyping, A/B testing, and iterative product design
• Ability to solve complex problems through customer insight and structured thinking
• Flexibility, agility and change management skills 
• Strong communication and collaboration skills across diverse audiences
• Available for occasional overnight travel (10%)
• Able to work flexible hours and be available for an emergency response on short notice
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Four (4) years of product management experience with a preferred focus on customer discovery, data analysis, and cross-functional collaboration
• Familiarity with user testing tools
• Familiarity with product analytics tools
• Experience managing cross-functional, medium-large-scale projects with internal teams and external business partners
• Experience with budget creation and management
• Knowledge of or experience in the airline industry

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office equipment

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.