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Title:  Product Manager IT Operations Products


Long Island City, NY, US, 11101

Req ID:  17623

Position Summary
The IT Product Manager is a key member of the Technology Products team, reports to the IT Manager – Operations and will be responsible for helping to define the overall product strategy and growing JetBlue’s Technology systems. The Product Manager will serve as an internal subject matter expert on all Operations Technology products and industry trends while ensuring that the Company effectively engages with all Operations technology consumers as we continuously expand our value-added services.


The IT Product Manager should have an understanding of the Operations technology products landscape and is focused on delivering viable solutions that contribute to enhancement to the Operation. The IT Product Manager for Operations Technology is comfortable working on high profile assignments, is motivated by determining new ways to improve processes, excels at detail oriented projects, can manage changing priorities and perform well under stress and time constraints, and whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion and Fun


Essential Responsibilities
• Serve as a liaison between Technology Products team and Internal/External matrix partners to determine prioritization of items, lead business requirements development, review current/approaching releases, and ensure compliance with IT standards and procedures
• Work and collaborate closely with technology business partners and Product Engineering to discover and understand the solution, define the vision and scope and a release model that best supports the product and business needs
• Maintain a rolling eighteen month roadmap in collaboration with matrix partners to ensure that prioritized capabilities are being delivered in a consistent and timely manner
• Manage the overall product development lifecycle through the phases of Discover, Define, Develop and Deliver
• Identify Product Quality metrics that are met and/or exceeded by continuous improvement to ensure minimum disruption of business functions
• Participate in the Acceptance Testing and Quality control to ensure end products meet the business vision
• Serve as the first point of escalation for project and product related risks, issues across all environments
• Partner with other IT Product Managers to ensure alignment and best practices across the organization
• Research, prototype and recommend emerging technologies integration into JetBlue’s core business functions
• Other duties as assigned


Minimum Experience and Qualifications
• Bachelor’s Degree in related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous education and experience.
• Three (3) years of experience in Operations Technology Products (i.e. Sabre Ops Suite)
• Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
• Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
• Knowledge of IT disciplines and interdependencies
• Knowledge of budget processes and ability to manage and track large project budgets
• Knowledge & experience of project cost tracking
• Ability to rapidly resolve issues and recognize when escalation is necessary
• Strong vendor management, negotiation and resolution skills
• Excellent problem solving and structured thinking skills
• Flexibility, agility and change management skills Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
• Available for occasional overnight travel (15%)
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications
• Manages/Supports cross-functional, medium-large-scale projects with internal teams and external business partners
• Experience in Operations Technology Products (i.e. Sabre Ops Suite.)
• Demonstrates a strong knowledge of technology trends; industry background
• Knowledge of budget creation and management
• Knowledge of the airline industry


Crewmember Expectations:
• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Well-groomed and able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities


• Computer and other office equipment


Work Environment:
• Normal Office Environment


Physical Effort:
• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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