Title:  Product Manager IT Loyalty Tech Platform

Position Summary

The Product Manager, IT Loyalty Technology Platform reports to the IT Manager, Loyalty Technology Platform and is responsible for driving the strategy, development, and ongoing optimization of JetBlue’s loyalty platform. This role focuses on critical areas, including production support triage, systems monitoring, release management, integration and API management, JetBlue account and TrueBlue sign-on functionality, and security and fraud mitigation.

The Product Manager serves as the key leader in ensuring the Loyalty Platform delivers reliable, secure, and scalable solutions that meet the needs of customers, partners, and internal stakeholders. They will collaborate with IT teams, loyalty marketing, cybersecurity, and external business partners to maintain a seamless, customer-focused experience while supporting operational efficiency and compliance. The Product Manager will prioritize platform enhancements, maintain the platform roadmap, and ensure smooth execution of updates, enhancements, and issue resolution.

The Product Manager, IT Loyalty Technology Platform is comfortable working on high profile assignments, is motivated by determining new ways to improve processes, excels at detail-oriented projects, can manage changing priorities and perform well under stress and time constraints, and their personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities

• Define and execute the product strategy and roadmap for JetBlue’s loyalty platform.
• Collaborate with IT and business teams to prioritize platform enhancements and ensure alignment with the loyalty program's goals.
• Manage the platform's production support processes, driving efficient issue resolution and minimizing customer and operational impact, with focus on improving KPIs.
• Define and roll out improvements to release management activities to ensure timely and successful deployment of platform updates and enhancements.
• Lead efforts to manage and optimize integrations and APIs, enabling seamless data flow between the loyalty platform and external systems.
• Partner with cybersecurity and fraud prevention teams to enhance platform security, detect vulnerabilities, and mitigate fraud risks.
• Drive continuous improvements to the JetBlue account and TrueBlue sign-on platform, ensuring reliability, usability, and compliance.
• Act as the primary liaison between stakeholders, including IT, loyalty marketing, and external partners, to deliver platform initiatives.
• Analyze platform performance and customer feedback to identify opportunities for enhancement and innovation.
• Stay informed of industry trends and emerging technologies to inform the platform’s long-term strategy.

• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s degree in Computer Science/IT or a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience

• Three (3) years of experience managing project delivery and supporting products for business customers
• Demonstrate proficiency in Analytic Thought, Technical Ability, and Written Communication through a work sample during the hiring process
• Available for occasional overnight travel (10%)
• In possession of valid travel documents with the ability to travel in and out of the United States
• Able to work flexible hours and be available for an emergency response on short notice
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Four (4) years of professional experience in IT product management, IT project management or similar discipline; OR Master’s degree in Computer Science/IT or a related discipline with three (3) years of professional experience in IT product management, IT project management or similar discipline
• Experience working in Loyalty
• Experience managing cross-functional, medium-large-scale projects with internal teams and external business partners
• Experience working with cross-functional platforms
• Experience working in an Agile/SAFe environment
• Demonstrates a strong knowledge of technology trends; digital trends, industry background
• Basic understanding digital commerce and project and product delivery
• Knowledge of budget creation and management
• Knowledge of the airline industry

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, Security Policy, and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

 Compensation: 

• The base pay range for this position is between $100,000.00 and $128,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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