Supervisor Airports and Ground Operations International (M/F)

Position Summary
The Airports Supervisor leads, develops and maintains strategic relationships with JetBlue Crewmembers (which includes notably Pilots, Inflight, and Airports employees), internal departments, and Customers; depending on the specific station, this responsibility may extend to Business Partners as well. The Supervisor serves Airports Crewmembers as well as Business Partners, when applicable, through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment. The Supervisor will collaborate and partner closely with Manager(s) in the execution of the operational strategy to ensure success of our Customer interactions, control costs, drive revenue, and uphold safety standards. Airports Supervisors will oversee one or both of the following teams:
-    The Airports Operations team is responsible for safely performing all processes above the wing, where required, including but not limited to Customer check-in, tagging and accepting baggage, boarding of flights, connecting Customers, irregular operations, Baggage Service Office and cleaning of aircraft.
-    The Ground Operations team is responsible for safely performing all processes below the wing, where required, including but not limited to bag room, loading of baggage, transfer baggage, safety compliance, cleaning of aircraft, and ensuring the safe operation of all aircraft.

Essential Responsibilities
-    Reporting to senior leadership and responsible for monitoring and executing the safety and security programs at the station, in compliance with local requirements, to ensure a safe and secure place for Crewmembers, Customers, Business Partners, aircraft, facilities, and ground service equipment (GSE) (where applicable).
-    Lead and oversee the delivery of hospitality and JetBlue Promises in order to provide exceptional service to both internal and external Customers. 
-    Responsible for resolving and handling escalated issues with Customers and/or Crewmembers.
-    Supports, coaches, and trains Airports Crewmembers, encourages engagement, and takes a significant role in their development through effective performance management and ongoing constructive formal and informal feedback.
-    Briefs Airports Crewmembers and/or Business Partners prior to each shift and reports all relevant information concerning shift to Crewleader on duty, including any maintenance issues or cancellations.
-    Strategically identifies operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives.
-    Supports Management in the execution of the operational strategy and stand in for the Manager/General Manager.
-    Directs and guides Airports Crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as Business Partners in order to ensure effective day-to-day collaboration and accountability.
-    Ensure that Airport and/or Ground Operations qualifications are obtained and kept current, as required.
-    Ensures that policies and procedures are conducted in accordance with SAPQ/ applicable regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events.
-    Partners with JetBlue University including the JBU Field Educator to ensure effective training that leads to successful Customer interactions and upholds safety standards
-    Evaluates daily Crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations. Must be able to stay ahead of any potential staffing challenges during both regular and irregular operations. Additionally, Supervisor should be able to plot and assign Crewmembers to all applicable areas as needed.
-    Required to fulfill frontline duties and assist in supporting Frontline CMs as needed
-    Administrative support oversights may be assigned, depending on station size as well as other duties, including special projects.

Minimum Experience and Qualifications
-    High School Diploma or equivalent (e.g. Secondary School)
-    Three (3) years of Customer service, sales, or airline experience, OR one (1) year experience in JETBLUE’s Customer Experience division
-    Ability to work daily in English and French (ability to read, write and speak in both languages)
-    Ability to handle confidential information with professionalism and diplomacy
-    Proficient knowledge in Microsoft office
-    Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
-    Able to work with various forms of payment (cash, credit cards, traveler’s checks, etc.)
-    Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications
-    Outstanding leadership capabilities, with ability to lead, train and motivate a team
-    One (1) year of leadership or Supervision experience, preferably in the Airline industry
-    Knowledgeable in Airport Operations and/or Ground Operations
-    Knowledgeable in Sabre and Movement Control Web
-    Knowledgeable in Flight Load Management, Complaint Resolution Office, Ground Security Coordinator
-    Excellent time management and prioritization skills
-    Excellent Customer service skills
-    Ability to think creatively in order to resolve anomalies and/or operational problems

Specificities of the job
-    The job is carried out in regulated and secure areas and therefore requires to obtained and maintain a valid badge in accordance with airport requirements (e.g., ID Pass), the issuance of which may require the production of a criminal record extract.
-    The job often involves working in shifts, including during evenings, weekends and holidays 
-    It may require occasional business trips, including abroad, thus requiring a valid driving license.

Type d'emploi : CDI
Date de début d'activité :  June, 2024 or earlier 
Lieu de travail : Paris CDG Airport

If you are interested on this role, please send your resume to CDGRecruiting@jetblue.com. JetBlue, as a data controller, processes personal data to manage the applications submitted to its Talent Acquisition Team. As a candidate, you have the right to access, delete and rectify your data, as well as the right to limit and object to the processing of your data. If you wish to exercise your rights, please email us at CDGRecruiting@jetblue.com. Also, JetBlue will carry out a data transfer to the United States in accordance with the applicable regulation. You can also visit our Privacy Policy to learn more about how we process your personal data.