Title:  Sales Crew International CTO

City Ticket Office Crew Sales 

Position Summary 

The City Ticket Office (CTO) Sales Crewmember is responsible for generating sales, assisting customers in booking reservations and providing award winning customer service to customers at the ticket offices in Dominican Republic (DR). The CTO Sales Crewmember meets customers’ needs through prompt responses to customers inquires and requests.  The CTO Sales Crewmember possess effective problem solving skills and is willing and able to contribute to the development of a growing team environment. 

Essential Responsibilities 

• Assist customers in booking reservations on JetBlue Airways while providing excellent service  
• Answer any questions regarding general information about airline travel on JetBlue Airways, like destinations, schedules and fares. 
• Comply with Cash Management Policy 

• Promote and offer ancillary products to customers 
• Verify Customers’ personal identification  
• Resolve general customer service concerns through effective customer service techniques 
• Manage computer terminals, email inboxes, and research answers online 
• Prepare daily bank deposits for all cash generated by JetBlue at the City Ticket Offices  

• Work independently and in a team environment 
• Assist travel agencies as necessary 
• Offer ancillary products to Customers such as, Even More Speed, etc. 
• Support major consumer events in Dominican Republic to promote JetBlue brand  
• Other duties as assigned 

Minimum Experience and Qualifications 

• High School Diploma or General Education Development (GED) Diploma 
• At least eighteen (18) years old 
• Complete fluency in written and spoken English and Spanish 
• One (1) years of customer service experience 

• Experience working with various forms of payment (cash, credit cards, travelers checks, etc) 
• Able to work flexible shifts, travel and/or work variable hours including holidays and weekends 
• Strong customer service skills 
• Knowledge of Microsoft Word, Excel and Outlook 
• Ability to stand for extended periods of time 

• Highly motivated self-starter with the ability to multi-task 
• Valid Visa to travel to the United States of America 
• Must pass a ten (10) year background check and pre-employment drug test 
• Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications 

• Excellent verbal and written communication skills 
• Ability to work independently and in a team environment 
• Attention to detail and strong organizational skills 
• Effective research skills including the ability to analyze information and make determinations in accordance with Company guidelines 
• Experience performing under pressure and within fixed time constraints 

Crewmember Expectations:  

• Regular attendance and punctuality  
• Potential need to work flexible hours and be available to respond on short-notice 
• Well groomed and able to maintain a professional appearance 
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 

• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun  
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards  
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))  

Equipment:  

• Computer and other office equipment 

Work Environment:  

• Normal office environment 
• Present for core hours but may need to work evenings, weekends and holidays 

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)