Apply now »

Title:  Supervisor Fraud


Salt Lake City, UT, US, 84121

Req ID:  51743



Supervisor Fraud


Position Summary: 

The Supervisor will assist the Manager with implementing the new and existing Fraud Team projects and communicate with all necessary internal departments and business partners to facilitate operations.  

Essential Responsibilities: 

  • Coach and mentor Crewmembers by monitoring task completion, ensuring accountability, and developing written and verbal communication skills for direct reports

  • Take a significant role in the development of Crewmembers to support engagement, growth, and goal achievement

  • Coordinate efforts with other teams and departments to support information sharing across frontlines

  • Assists with investigation of fraud and or other illegal activities. Helps identify significant issues, control weaknesses, and makes recommendations to minimize exposure or loss. 

  • Assists the Manager in the development, implementation and management of tools, techniques, processes, and procedures for detection/prevention of fraud or illegal activities. 

  • Helps analyze, identify and communicate emerging risk trends to help develop policies and metrics to measure and mitigate fraud risk exposure.

  • Assists in the development and design of reports spreadsheets and statistics for Revenue Protection and Analysis, Loyalty Fraud, and Travel Agent Audits.

  • Train new and existing Crewmembers

  • Other duties as assigned

Minimum Experience and Qualifications:

  • Bachelor’s Degree; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant experience

  • Three (3) years of leadership experience or project management

  • Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer 

  • Effective research skills including the ability to analyze information and make determination 

  • Available for occasional overnight travel (10%)

  • Able to pass a ten (10) year background check and pre-employment drug test 

  • Legally eligible to work in the country in which the position is located 

  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications: 

  • Certifications: Certified Public Accountant (CPA), Certified Fraud Examiner (CFE), or Certified Internal Auditor

  • Previous fraud investigations experience  

  • Leadership experience 

  • Knowledge in relational database and query languages helpful (SQL, Python, etc).

  • Strong analytical skills and attention to detail and accuracy 

  • Ability to analyze and troubleshoot problems 

  • Ability to communicate ideas and recommendations to all levels within the Company

  • Excellent verbal and written communication skills 

  • Effective coaching and mentoring skills 

  • Excellent time management skills 

  • Knowledge of the Sabre Reservations system, including queues, PNR, ACS, inventory, pricing, and ticketing  

Crewmember Expectations:  

  • Regular attendance and punctuality  

  • Potential need to work flexible hours and be available to respond on short notice

  • Able to maintain a professional appearance 

  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 

  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun  

  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))


  • Computer and other office equipment 

Work Environment:  

  • Normal Office Environment 

Physical Effort:   

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary) 


JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Salt Lake City

Apply now »