Position Summary

The Automation/SOAR Engineer – Fraud Prevention sits at the exciting intersection of traditional Cyber Security and Fraud Detection. JetBlue leverages an innovative MITRE ATT&CK-style approach around the data requirements, detection, investigation and response to technology-enabled fraud against both our customers and our business. In this role, you will bring your skills in engineering and scripting, experience with SOAR or other workflow-automation tools, a keen interest in the power of technology, and a passion for fighting crime to this new position within our team. 

Essential Responsibilities

• Design and implement scripts, playbooks and other automated processes for earlier detection, more efficient investigation, and reduced losses from fraud.
• Lead the redesign and scaling of processes to enhance efficiency and streamline fraud prevention workflows.
• Leverage your communication skills, inquisitive mind and structured analysis to learn and map out fraud and security use cases with stakeholders such as data scientists, cybersecurity, revenue integrity, etc.
• Develop custom integrations and automation using scripting language like Python.
• Participate in architecture, process-design and analysis work related to security automation.
• Create value for the business by making detection, enrichment, and investigation of fraud cases more consistent, automated and proactive.
• Work closely with finance, corporate security, product and other teams to holistically combat fraudulent and abusive actors.
• Stay abreast of the latest techniques and tools to understand and deter motivated and well-resourced adversaries.
• Other duties as assigned.

Minimum Experience and Qualifications

• Bachelor’s degree in a related discipline; OR demonstrated capability to perform job responsibilities with the combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
• Three (3) years’ experience coding in Python, including but not limited to interacting with third party APIs
• Demonstrable ability to write clean, efficient, and well-documented code, including a python coding test upon request.
• Experience with XSOAR or other Workflow-Automation platforms such as Phantom, Swimlane etc.
• Experience creating and maintaining complex security and/or workflow automation.
• Ability to deliver entry-level training on product usage and automation practices.
• Strong communication, interpersonal and analytical skills required to learn and document deep knowledge held by Subject Matter Experts.
• Available for occasional overnight travel (10%).
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship. 

Preferred Experience and Qualifications

• Experience writing SQL queries and writing complex joins
• Experience with other scripting languages

Crewmember Expectations:  

• Regular attendance and punctuality 
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun 
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:                                                                                                    

• Traditional office environment

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

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