Title:  Specialist Training Operations

 Position Summary

The Specialist Training Operations crewmember is tasked with supporting all phases of Orlando Support Campus (OSC) activities on a day-to-day basis in addition to doing so while providing a hospitable experience. Additionally, this person supports company business initiatives under the guidance of the Campus Support crewleaders.

Essential Responsibilities

• Organize and provide all student content, training aids, and Campus information.
• Manage email/phone communication (develop/maintain) for all colleges communications.
• Support all Campus pre, during, and post-event needs.
• Provide classroom setup and support as needed.
• Conducts facilities checks to ensure all equipment is operational and reports facilities repairs needed.
• Develop and maintain tracking documents for classroom equipment inventory.
• Coordinate IT ticket requests needed to support crewmember customer software and/or system access needs for classroom events.
• Leader in Residence event preparation support.
• Support Campus office orders through approved ordering tool as needed.
• Develops and maintains manuals for respective role and review on an annual basis.
• Support cost-efficient efforts through collaboration with operational partners.
• Process trainee payroll as assigned.
• Assist the OSC Admin team with overflow guest registration and breaks coverage.
• Support other OSC departments as requested by crewleader.
• Support new hire orientation experience tasks as assigned.
• Other duties as assigned.

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• One (1) year of customer service experience
• Proficient with Microsoft Office suite and SharePoint
• Excellent verbal and written communications skills
• Excellent organizations and time management skills
• Hospitality industry experience

• Working knowledge of technology tools

• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Experience working in a corporate learning environment 
• Strong Customer service delivery
• Strong attention to detail
• Strong organizational skills
• Ability to multitask

Crewmember Expectations:

• Regular attendance and punctuality 

• Need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment
• Copiers/printers, scanners, projector, keyboard and mouse, desktop and laptop computer, assorted monitors, sound system and microphones

Work Environment:

• Traditional office space
• Storage rooms
• Classrooms

Physical Effort: 

• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)