Title:  Specialist Campus Support

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Position Title: Specialist Campus Support

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Position Summary

The Specialist Campus Support Crewmember is tasked with supporting all phases of customer Campus activities on a day-to-day basis in addition to doing so while providing a hospitable experience. Additionally, this person supports company business initiatives under the guidance of the Campus Support Crewleaders.

Essential Responsibilities

• Organize and provide all student content, training aids and Campus information.
• Manage email/phone communication (develop/maintain) for customer communications.
• All Campus pre, during and post event Customer needs.
• Provide in classroom set up and support as needed.
• Develop and maintain tracking document for classroom equipment inventory.
• Coordinate IT ticket request needed to support customer software and or system access needs for classroom events.
• Leader in Residence event preparation support.
• Support Campus office orders through approved ordering tool as needed.
• Develops and maintains manuals for respective role and review on an annual basis.
• In partnership with CoA create, execute, maintain, and revise airport training macros as needed.
• Support cost-efficient efforts through collaboration with operational partners.
• Process trainee payroll as assigned.
• Other duties as assigned.

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• One (1) year customer service experience
• Proficient with Microsoft Office suite and SharePoint
• Excellent verbal and written communications skills
• Excellent organizations and time management skills
• Hospitality industry experience

• Working knowledge of technology tools
• Available for occasional overnight travel (10%)

• Pass a ten (10) year background check and pre-employment drug test
• Legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Experience working in a corporate learning environment 
• Strong Customer service delivery
• Strong attention to detail
• Strong organizational skills

Crewmember Expectations:

• Regular attendance and punctuality 

• Flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment:

• Computer and other office equipment
• Copiers/Printers, Scanners, DVD, projector, keyboard and mouse, desktop and laptop computer, assorted monitors, sound system and microphones

Work Environment:

• Office Space
• Storage rooms
• Classrooms

Physical Effort: 

• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)