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Title:  Senior Instructional Designer


Orlando, FL, US, 32827

Req ID:  31989

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s enhanced cleaning procedures, wearing masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers.  As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.



Senior Instructional Designer


Position Summary

The Senior Instructional Designer consults on the analysis, design, and development of training solutions that will address the needs of JetBlue corporate and operational Crewmembers, while fulfilling Federal Aviation Administration (FAA) requirements for regulatory and non-regulatory training programs when applicable. As part of this role, the Senior Instructional Designer manages client and business partner relationships, designs highly effective training and performance support materials based off sound learning principles, and manages projects effectively. This involves partnering with Business Partners, Subject Matter Experts (SMEs), and designated leads using consulting skills to perform needs analysis, select the right delivery option(s), design the solution, and support corporate-wide training initiatives. The Senior Instructional Designer should also be able to develop online or print-based instructional materials to adhere to internal Style & Brand guidelines.

Essential Responsibilities

  • Leads the analysis and design phases of new programs and training initiatives
  • Leads instructional design consultation discussions, including intake discussions, with Leadership, JBU colleges, SMEs (Subject Matter Experts), project leads, and Business Partners for training needs during all phases of learning solution development
  • Performs varied analyses to determine performance gaps and job tasks that require instructional intervention
  • Consults with learning data analytics team to determine measurement strategy and impact of training solutions
  • Works independently or with peers to design and develop end-to-end training or performance support solutions across multiple platforms
  • Develops and maintains all aspects of large-scale project plans and project documentation using Workfront
  • Partners with the other Learning Design peers to effectively support, influence, and contribute to all phases of Learning Design including analysis, content development, release, support, evaluation and revision cycle
  • Works within, suggests, and promotes the guidelines and recommendations for processes and procedures related to design, development, and courseware implementation
  • Provides quality assurance on developed content, pending project size, type, and criticality
  • Establishes and communicates guidelines and recommendations for processes and procedures related to Instructional Design
  • Proactively conducts peer mentoring or training on topics related to Instructional Design
  • Develops and maintains relationships with Business Partners who may assist with the development of training solutions, which may include the selection of Business Partners in partnership with the JetBlue’s sourcing team
  • Works with Leadership and peers to design, support, and maintain strategic initiatives including but not limited to: new program development, program evaluation, course maintenance, and process documentation
  • Keeps abreast of new and developing trends in training and adult learning, applies them to Learning Design initiatives, and creates opportunities to develop others (peers, faculty, SMEs, etc.) in these areas
  • Contributes to the immediate and long-term vision of the Learning Design team; researching, implementing, training and developing using the guidelines provided by leadership
  • Other duties as required

Minimum Experience and Qualifications

  • Master’s Degree in Instructional Design or related field and at least two (2) years of work experience conducting performance consultations and needs analyses OR Bachelor’s degree in Instructional Design or related field and at least four (4) years of work experience conducting performance consultations and needs analyses
  • Two (2) years of experience leading or managing projects with multiple stakeholders
  • Demonstrated instructional design skill through a discussion of a previous work sample during the hiring process
  • Experience consulting with clients to determine the best instructional solutions and/or strategies
  • Experience designing and developing end-to-end training and performance support solutions
  • Experience managing large projects with multiple stakeholders through all phases of ADDIE
  • Experience building and maintaining all aspects of project plans in project management software such as Workfront or MS Project
  • Experience using data to help inform training decisions
  • Ability to research, analyze, and synthesize information/data and provide appropriate recommendations for learning solutions
  • Excellent verbal and written communication skills, including a strong attention to detail
  • Proficient with Microsoft Office suite and SharePoint
  • Agile and flexible to manage and contribute to multiple tasks simultaneously
  • Ability to work well with others as part of a team
  • Ability to work well under pressure, meet deadlines and adapt quickly to changing information and priorities
  • Pass a ten (10) year background check and pre-employment drug test 
  • Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Master’s Degree in Instructional Design or related field
  • Five (5) years’ experience with adult learning, instructional design, professional development, curriculum development, or performance improvement
  • Airline industry experience
  • Demonstrated experience leading projects and managing stakeholders
  • Demonstrated ability to guide the development of others
  • Experience managing Business Partner relationships
  • Awareness and understanding of FAA regulations
  • Experience working in learning development tools, such as Articulate Studio or Storyline

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well-groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))


  • Computer and other office equipment

Work Environment:

  • Traditional Office Environment

Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Nearest Major Market: Orlando

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