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Title:  Senior Analyst Projects Process & Perf


Orlando, FL, US, 32827

Req ID:  44062

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s requiring masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers. As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees. New hire employees must be fully vaccinated prior to the start of training.

Position Summary

The Senior Analyst, Projects, Process & Performance will be responsible for assigned continuous improvement activities within the Airports Department. The Senior Analyst is responsible for coordinating with all Airports departments, JetBlue departments, and external business partners on matters dealing with system and process effectiveness.


Essential Responsibilities

· Conduct and manage process improvement opportunities within Airports

· Develop and implement process changes as new or updated technology is released in support of Airports and JetBlue strategy

· Manage initiative timelines to meet established milestones

· Act as a single point of contact for each project on schedule, cost, and scope

· Coordinate inter-team activities and project dependencies to ensure on-time program deliverables

· Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction

· Conduct process improvement initiatives with process owners which includes: documenting the current process to identify pain points and opportunities, performing supporting data analysis, facilitating the design of the process changes, and supporting implementation of the process change

· Continually and proactively communicate updates on project status and issues to team and department leadership via regular communications and status reports

· Stay knowledgeable of JetBlue’s Safety Management System (SMS), Safety Policy, Security Policy and behavioral standards

· Other duties as assigned

Minimum Experience and Qualifications

· Bachelor’s Degree in Engineering, Business, or a related field

· Three (3) years of continuous improvement, process engineering, or project management experience

· Proficient with the Microsoft Office suite, especially strong in Microsoft Excel, Visio, PowerPoint

· Experience presenting recommendations, projects or initiatives

· Experience conducting data analysis

· Excellent organizational and analytical skills

· Strong relationship building and stakeholder management skills

· Excellent verbal and written communication skills

· Solid team and people management skills

· Comfortable with changing priorities on short to notice

· Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

· Must be legally eligible to work in the country in which the position is located

· Valid travel documents with the ability to travel in and out of the United States

· Available for occasional overnight travel (30%)

· Pass a ten (10) year background check and pre-employment drug test

Preferred Experience and Qualifications

· Master’s Degree in Engineering, Business, or a related field

· Airline industry or Airports experience

· Experience in consulting

· Project Management Certification (PMP) certification

· Six Sigma Green or Black Belt training and certification

· Knowledge of aircraft systems, JetBlue procedures, standard operating procedures and Federal Aviation Regulation adherence

Crewmember Expectations:

· Regular attendance and punctuality

· Potential need to work flexible hours and be available to respond on short-notice

· Able to maintain a professional appearance

· When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

· Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun

· Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System

· Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

· Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)

· Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

· Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities


· Computer and other office equipment

Work Environment:

· Office environment

· Airport environment

· Hangar environment

Physical Effort:

· Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)


JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Orlando

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