Title:  Manager Training Records

Position Summary: 

The Manager Training Records is responsible for the integrity, accuracy, and regulatory compliance of JetBlue's crewmember training, checking, and qualification records. This position serves as a critical operational control, ensuring that crewmembers are qualified only upon satisfactory completion of, and proper documentation of, all applicable training, checking, experience, and other qualification requirements. 

The Manager is accountable for maintaining the integrity of qualification determinations, exercising independent judgment, and enforcing established requirements consistently. The Manager partners with JetBlue University (JBU) Colleges, operational leaders, Safety, Compliance, and regulatory authorities to ensure qualification records accurately reflect each crewmember's demonstrated eligibility to perform assigned duties. 

Essential Responsibilities: 

• Accountable for the accuracy and integrity of JetBlue crewmember qualification status, ensuring that qualifications are granted, maintained, or restored only when all applicable requirements have been satisfied and properly documented. 

• Oversees the accurate and timely recording of training, checking, and qualification information in the JetBlue training management system.  

• Ensures that qualification requirements, business rules, and determination processes within the training management system accurately reflect applicable regulations, approved training program manuals, and established policies. 

• Critically evaluates qualification determination logic, including prerequisites, dependencies, expiration criteria, and exception handling, to identify potential gaps, unintended outcomes, or conditions that could result in inaccurate qualification status.  

• Exercises independent judgment in qualification matters, enforcing established requirements consistently.  

• Establishes and oversees processes to audit, validate, and monitor the accuracy, completeness, and integrity of training and qualification records, including the effectiveness of automated qualification determinations.  

• Ensures the timely availability of accurate training, checking, and qualification data to internal and external stakeholders, including operational leaders and regulatory authorities.  

• Collaborates with Training Scheduling and operational stakeholders to ensure accurate qualification and training requirement information is available to support appropriate crewmember scheduling and assignment decisions.  

• Oversees the development, documentation, and consistent execution of training records management processes, including controls for identifying, escalating, and resolving discrepancies.  

• Drives continuous improvement in the accuracy, reliability, efficiency, and effectiveness of training records and qualification management processes through technology, process design, and collaboration with system analysts.  

• Supports internal and external audits related to crewmember training and qualification.  

• Supports the development, engagement, and performance of assigned Crewmembers through effective leadership, coaching, and accountability.  

• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement  

• Other duties as assigned.  

Minimum Experience and Qualifications: 

• Bachelor’s degree in business administration, aviation management or in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience  

• Five (5) years of experience in an airline environment, training administration, records management, regulatory compliance, or a related field. 

• Demonstrated ability to effectively collaborate and consult with internal customers and colleagues to drive business results  

• Demonstrated ability to exercise independent judgment and make defensible decisions involving regulatory compliance, established standards, and/or operational risk.  

• Demonstrated ability to enforce requirements consistently, communicate difficult or unfavorable decisions professionally, and maintain established standards when faced with competing priorities.  

• Demonstrated commitment to integrity, accountability, and the accurate representation of compliance.  

• Demonstrated ability to understand and critically evaluate complex process logic, including the ability to assess whether system-defined workflows, conditions, and decision criteria accurately reflect established requirements, identify potential gaps or failure points, and validate expected outcomes.  

• Ability to manage a software-based regulatory process  

• Exceptionally detail-oriented   

• Available for occasional overnight travel (10%)  

• Must pass a ten (10) year background check and pre-employment drug test  

• Must be legally eligible to work in the country in which the position is located  

• Authorization to work in the US is required, this position is not eligible for visa sponsorship  

Preferred Experience and Qualifications: 

• Regulatory compliance or airline experience  

• Experience using technology to drive process improvement  

• Experience as a leader or power user of a Training/Learning Management System (especially MINT Training Management System or similar)  

Crewmember Expectations:  

• Regular attendance and punctuality   

• Potential need to work flexible hours and be available to respond on short-notice  

• Able to maintain a professional appearance  

• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft  

• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun  

• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System  

• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards  

• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))  

• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls  

• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities 

• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.  

Equipment:  

• Computer and other office equipment  

Work Environment:  

• Traditional office environment  

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)