Title:  Manager Safety Programs

Position Summary:

The Manager Safety Programs coordinates and manages all aspects of JetBlue’s Aviation Safety Action Program (ASAP), Safety Action Report (SAR), and Line Operations Safety Audit (LOSA) programs. Reporting to the Director, Operational Safety, the Manager partners with Operational ASAP and Safety Management System (SMS) Managers in the conduct and oversight of standardized operating procedures and implementation of revised processes identified through continuous improvement of the programs. In addition to being a key focal point for Federal Aviation Administration (FAA)-related matters, interface with key JetBlue Leaders, specifically 14 CFR §119 management personnel.

The Manager Safety Programs will administer a data-driven system, based largely upon scientific principles and operational knowledge, which allows for continuous monitoring and management of safety risks associated with operational error in support of hazard identification, risk mitigation, and organizational learning. A special emphasis is placed on the identification, tracking, and trending of irregularities and identified hazards that might be precursors to an aircraft accident or incident, damage event, or crewmember injury.

Essential Responsibilities:

• Supervise the processes of the operational workgroup voluntary safety reporting programs. This entails data collection, analysis, and reporting processing for all company Safety Action Report (SAR) and Aviation Safety Action Programs (ASAP)
• Assists the Director, Operational Safety & SMS in development, implementation, and continuous improvement of the ASAP in accordance with the guidelines contained in Federal Aviation Administration (FAA) Advisory Circular 120-66 (as amended)
• Coordinates with the Operational SMS and ASAP Managers to maintain programmatic oversight and standardization of JetBlue’s ASAP & SAR, associated review processes, Event Review Committees (ERCs) and Report Review Teams (RRTs)
• Assists the 14 CFR §119 Director Safety, Director Operations, and workgroup Regulatory Compliance Manager(s) in investigating any apparent violations under the Voluntary Disclosure Reporting Program (VDRP) and the development, tracking and trending of comprehensive corrective action plans
• Responsible for the coordination, development, training, conduct and administration of the Line Operations Safety Audit (LOSA) program
• Collaborate with departmental subject matter experts and operational managers to produce quality analyses and deliverables and contributes to required reporting from each program
• Direct focus of data analysis to provide in-depth insight into underlying contributing factors to data trends; interfaces with company leadership and operating department crewmembers to ensure analysis objectives and company data needs are met
• Coordinates with relevant operational areas of the organization to ensure findings are subjected to additional validation and assessment, and addressed with appropriate follow-up action
• Interface with representatives from operational departments, Unions, Values Committees and the FAA regarding the administration of the company Safety Programs
• Produce factual and statistically sound analyses, reports, and briefings on voluntary reporting activity, case resolutions, as well as, trends and issues identified through the programs
• Collect information to facilitate event investigation and analysis. Information collection efforts will include, but not be limited to conducting crewmember interviews, soliciting written statements, and researching technical reports and documents
• Produces communications, reports, and newsletter articles and provides briefings regarding JetBlue’s voluntary reporting programs
• Provide Safety Program input to JetBlue’s Safety Review Board (SRB) and relevant Risk Working Groups (RWGs)
• Ensure that operational safety activities are coordinated and integrated within JetBlue’s Safety Management System (SMS)
• Participate in airline industry safety conferences, groups, and associations to include domestic and international travel
• Adheres to all Safety and Security regulations
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement   
• Other duties as assigned

Minimum Experience and Qualifications:

• Bachelor’s degree in Aviation or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• Five (5) years of experience in airline operations with expert knowledge of aviation safety, flight, inflight, dispatch and/or maintenance operations
• Knowledge of all areas of airline maintenance, flight operations, dispatch, cabin operations, ground operations and commercial aviation regulations desired
• Proficiency with MS Office applications (Access, Excel, Word, PowerPoint, Outlook)
• Ability to learn and understand new software in detail
• Available for occasional overnight travel (10%)
• Working knowledge of 14 CFR Part 5 and Safety Management System (SMS) principles and applications
• Working knowledge of regulations and standards governing commercial aviation (International Civil Aviation Organization (ICAO), FAA, National Transportation Safety Board (NTSB), International Air Transport Association (IATA) Operational Safety Audit (IOSA)) and those governing aviation safety, security, environmental, and employee health and safety
• Experience and/or training in human factors, safety investigations, and/or root cause analysis
• Valid Passport with the ability to travel in and out of the United States
• Must pass pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Graduate degree or five (5) years of industry experience in aviation, aviation safety, investigations, human factors, or related field
• Experience in Aviation operations (FAA Certificated Pilot, Airframe & Powerplant (A&P), Dispatcher, Inflight crewmember, or work experience in an equivalent operational military, 14 CFR §121 Carrier or Aircraft Original Equipment Manufacturer (OEM) role).
• Formal safety management training, accident investigation training or prior experience working within a 14 CFR Part 121, accident investigation, ASAP, human factors or voluntary reporting program
• Knowledge of aviation reporting systems, safety principles, and just culture
• Ability to conduct or support data and/or statistical analyses to provide meaningful and actionable insight that improve JetBlue’s safety performance
• Strong team building interpersonal skills
• Excellent analytical and problem solving skills
• Exceptional oral and written communication skills
• Strong organizational and management skills
• Ability to work under stress in a fast-paced deadline driven environment
• Airbus 320 (A320), Airbus 220 (A220) and/or Embraer 190 (E190) systems and general flight operations knowledge or experience

Crewmember Expectations: 

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. 

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment
• Occasional need to work on and around aircraft and airport facilities

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)