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Title:  Instructor Customer Service


Orlando, FL, US, 32827

Req ID:  37964

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s enhanced cleaning procedures, wearing masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers.  As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.

Position Summary

JetBlue University Instructors deliver all Initial and Continuous learning opportunities to JetBlue Airways Airports Crewmembers and Business Partners. This position requires an individual with a passion for teaching and developing learning opportunities that enhance JetBlue Crewmembers and Business Partners’ knowledge and awareness of their responsibilities at the airport. Instructors will be responsible for working in the operation and understanding the operation and functions of the Crewmembers and Business Partners they are teaching as this position requires individuals to be credible sources of reference in all areas relating to Airports and JetBlue Airways. 


Essential Responsibilities

  • Trains new and existing Crewmembers and Business Partners on College of Airports curriculum 
  • Conducts needs assessments and assists the Development Team in the design and development of programs
  • Supports the JBU Liaison Program
  • Develops and maintains relationships with operational partners and Leadership in order to improve initiatives
  • Participates in and supports new BlueCity startups
  • Supports on the job training for new and current Crewmembers
  • Partners with JBU Liaisons and BlueCity Leadership to review training records ensuring they are in compliance through regular BlueCity visits
  • Interacts and follows-up with trainees to evaluate their training experience and learning needs
  • Complete related administrative duties in preparation for scheduled classroom sessions
  • Periodically works as an Airports Crewmember at various BlueCities
  • Adheres to all JBU and College of Airports policies and procedures


Minimum Experience and Qualifications

  • High School Diploma or General Education Development (GED) Diploma
  • Two (2) years of airline experience as an Airports Crewmember
  • Possess and maintain an active Airport Operations or Ground Operations qualification in MINT
  • Must be willing and able to travel on short notice for up to 2 months in duration
  • Proficient with the Microsoft Office suite
  • Excellent written and verbal communication skills
  • Project management skills and ability to manage multiple projects simultaneously
  • Strong organizational skills and detail oriented 
  • Excellent coaching skills and the ability to motivate and mentor students
  • Ability to work independently
  • Previous teaching/instructing experience
  • Available for frequent night travel (50%)
  • In possession of valid travel documents with the ability to travel in and out the United States
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications

  • Bachelor’s degree
  • One (1) year of experience as an instructor/trainer in a formal classroom setting
  • Knowledge of Sabre in Native Sabre and Ticketing for International Transactions


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well-groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))



  • Computer and other office equipment


Work Environment:

  • Normal Office Environment
  • Classroom Environment


Physical Effort:

  • Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)

Nearest Major Market: Orlando

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