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Title:  Instructional Designer

Location: 

Orlando, FL, US, 32827

Req ID:  26682

 

Position Summary

The Instructional Designer analyzes, designs, and develops educational programs that will address the needs of JetBlue corporate and operational Crewmembers, while fulfilling Federal Aviation Administration (FAA) requirements for regulatory and non-regulatory training programs when applicable. As part of this role, the Instructional Designer manages client relationships, designs highly effective training and performance support materials, develops thoughtful, needs-based deliverables, and manages projects effectively. This involves partnering with stakeholders across the organization to analyze needs, recommend the right delivery option(s), design the solution, and support the implementation and delivery of the training program. The Instructional Designer should also be able to develop online or print-based instructional materials to adhere to internal Style & Brand guidelines.

 

Essential Responsibilities

  • Works with Leadership and peers to design, support, and maintain strategic initiatives including but not limited to: new program development, program evaluation, course maintenance, and process documentation
  • Works independently, with SMEs, or with guidance from peers or Leadership to design, develop, and support educational programs as assigned, including but not limited to: eLearning, classroom training, virtual training, media, and other learning support materials
  • Partners with peers to effectively contribute to all phases of training development including content development, release, support, evaluation, and the revision cycle
  • Establishes, influences, and communicates guidelines and recommendations for process and procedure related to instructional design, content development, and project management
  • Provides quality assurance on developed content
  • Supports SMEs and peers in user experience and eLearning software/media tools
  • Plans work, monitors progress, and documents project issues through an online project management tool
  • Keeps abreast of new and developing trends in training and adult learning and applies them to Learning Design initiatives
  • Other duties as assigned

 

Minimum Experience and Qualifications

  • Bachelor’s degree or four (4) years’ experience in a field related to adult learning, instructional design, professional development, curriculum development, or performance improvement
  • At least one (1) year of experience leading or managing projects with multiple stakeholders
  • Proficient with Microsoft Office suite
  • Ability to research, analyze, and synthesize information/data and provide appropriate recommendations for learning solutions
  • Excellent verbal and written communication skills, including a strong attention to detail
  • Excellent organizational skills
  • Agile and flexible to contribute to multiple project types simultaneously
  • Ability to manage multiple tasks simultaneously
  • Ability to work well with others as part of a team
  • Ability to work well under pressure, meet deadlines and adapt quickly to changing information and priorities
  • Pass a ten (10) year background check and pre-employment drug test 
  • Legally eligible to work in the country in which the position is located

 

Preferred Experience and Qualifications

  • Master’s degree in a field related to adult learning, instructional design, professional development, curriculum development, or performance improvement
  • Airline industry experience
  • Proficient with learning development tools, such as Articulate Studio or Storyline
  • Experience using MS Project, Workfront, or other project management software
  • Experience consulting with clients to determine the best instructional solutions and/or strategies
  • Proficient with SharePoint

 

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well-groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

 

     Equipment:

  • Computer and other office equipment

 

     Work Environment:

  • Normal Office Environment

 

     Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

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Nearest Major Market: Orlando

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