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Title:  Inflight Crew Trainee

Location: 

Orlando, FL, US, 32827

Req ID:  35862

IMPORTANT UPDATE:  As part of this commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.

Position Summary

 

Inflight Crewmembers are the ambassadors of the JetBlue Experience, delivering high-quality care and service to Customers in-flight.  Inflight Crewmembers are responsible for both Safety and Service in the aircraft cabin.  They function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours.  In times of irregular operations, the Inflight Crewmembers are the key ingredient in mitigating Customer dissatisfaction, and thus serve as a very visible JetBlue Representative in diverse and challenging situations. The Inflight Crewmember is an effective communicator that is comfortable working in an ever-changing environment and whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.

 

This position may be located in any of JetBlue’s bases (JFK, BOS, FLL, MCO, LAX).

 

 Essential Responsibilities

    • Respond safely and effectively to a broad range of in-flight emergencies
    • Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand
    • Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction
    • Perform other various duties as outlined in company manuals
    • Provide assistance to Customers with lifting carry-on bags into overhead bins
    • Provide  assistance to  disabled Customers and/or unaccompanied minors
    • Provide and promote the various components of our Inflight product, including beverage and snack service, and onboard product sales
    • Promote and upsell buy-onboard products to meet company ancillary revenue goals
    • Maintain engagement with the Company by reading e-mail, paper mail, and intranet communications to enhance safety and service-related responsibilities
    • Utilize company-issued electronic tablet for processing onboard sales, accessing customer information, and various other functions
    • Other duties as assigned

 

Minimum Experience and Qualifications

    • High School Diploma or General Education Development (GED) Diploma
    • At least twenty (20) years old
    • Two (2) years customer service in a face-to-face environment including proactively resolving Customer issues regularly
    • Successfully complete a customer service assessment
    • Demonstrate proficiency in reading, writing and speaking English (and Spanish for Bilingual role)
    • Successfully complete a Spanish language fluency assessment for Bilingual role only
    • Proven ability to remain calm in stressful situations
    • Vision corrected to 20/20
    • Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs
    • Must have the ability to walk comfortably down the aircraft aisle while facing forward and backward, fit quickly through the over wing exit, and sit in the Flight Attendant jumpseat without modification
    • Able to reach six feet three inches (6’3) without shoes
    • Able to be scheduled away from home for up to five (5) nights and six (6) consecutive days; irregular operations occasionally cause extended work days or duty periods
    • Ability to push and pull moveable carts weighing in excess of 250 pounds
    • Knowledge of basic computer and electronic tablet devices
    • Able to read and comprehend guidance as found in required manuals
    • Must be able to adhere to JetBlue Inflight Crewmember Uniform Appearance Standards
    • Able to work as a team to deliver the JetBlue Experience
    • Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last minute drafting
    • Upon notification, be able to report to assigned base location within: 2 hours (BOS,JFK,FLL,MCO) OR 2 hours and 45 minutes (LAX)
    • Currently in possession of a U.S. passport or foreign passport with applicable visas to freely enter and exit, without restrictions, to all JetBlue destinations.  All passport holders should have a minimum of 12 months validity remaining at the time of application.
    • Travel documents must remain valid throughout all phases of training and employment
    • Pass a ten (10) year background check,  and pre-employment drug test
    • Legally eligible to work in the country in which the position is located
    •  

Preferred Experience and Qualifications

    • Bachelor’s degree
    • One (1) year customer facing sales experience
    • Able to function effectively with limited hands-on supervisory guidance
    • Possess a strong passion for quality customer service
    • Prior emergency management experience such as medical training, law enforcement, or military background

 

Crewmember Expectations:

  •  Regular attendance and punctuality
  •  Potential need to work flexible hours and be available to respond on short-notice
  •  Well-groomed and able to maintain a professional appearance.
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

 

Equipment:

  • Computer/Electronic Tablet, point of sale device, and other office equipment
  • Aircraft emergency equipment (including firefighting and evacuation)
  • Aircraft medical equipment
  • Aircraft interphone system
  • Hazardous materials kit
  • Galley equipment including drink trays, snack baskets, and carts

 

Work Environment:

  • Non-traditional work hours, shifts cover flight schedule which operates twenty four (24) hours a day, seven (7) days a week. 
  • Must be available to work any schedule. 
  • Scheduled to be away from home for up to six (6) consecutive days
  • Mandatory extended work days may be required during irregular operations
  • Ability to stand for extended periods at a time

 

Physical Effort: 

  • Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
  • Ability to push and pull heavy objects, such as galley equipment, in excess of 250 pounds 


Nearest Major Market: Orlando

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