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Title:  Coordinator JBU Travel

Location: 

Orlando, FL, US, 32827

Req ID:  56907
Category:  Administration

 

 

Position Summary: 

The JetBlue University (JBU) Travel Coordinator plays a vital role in ensuring the smooth and cost-effective travel arrangements for crewmembers and business partners. This position supports trainees and faculty with all travel-related logistics to ensure a seamless experience. The Coordinator collaborates with hotels, other airlines, and internal departments to manage travel arrangements, provide logistical support, and maintain clear communication.

Essential Responsibilities: 

  • Coordinate travel accommodations for all JetBlue University training needs, including New Hire, Recurrent, and business-related travel.
  • Book flights, hotel accommodations, and ground transportation, and manage all related logistics, ensuring alignment with budget guidelines and providing comprehensive support throughout the travel process.
  • Communicate travel logistics to all crewmembers and/or business partners via email and respond to inquiries via phone, email or messenger.
  • Effectively follow and communicate respective workgroup policies and guidelines to all respective recipients.
  • Work with all stakeholders towards accommodating crewmembers and/or business partners in order to minimize disruptions to the training experience.
  • Ensure compliance with company travel policies, approval processes, and budget guidelines.
  • Maintain accurate travel records and documentation for reporting and auditing purposes.
  • Handle escalated complex requests that will require additional research and/or resources. 
  • Continuously evaluate processes and procedures to communicate areas of opportunity to the Leadership team.
  • Other duties as assigned. 

Minimum Experience and Qualifications:  

  • High School Diploma or General Education Development (GED) Diploma 
  • One (1) year of customer service experience
  • Proficient with the Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer 
  • Excellent verbal and written communication skills
  • Excellent decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal
  • Excellent organizational skills and attention to detail
  • Available for occasional overnight travel (10%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications: 

  • Knowledge of myIDTravel and Concur Travel 
  • Proficient in Sabre Interact, Sabre SNTE (native Sabre) and SabreRed (Travel Agency platform)
  • Familiar with Travel Industry and Travel Agency practices 
  • Strategic time management skills 
  • Proficient with Microsoft Office Suite or related software

 Crewmember Expectations:

  • Regular attendance and punctuality  
  • Potential need to work flexible hours and be available to respond on short notice; flexible and able to work at any time, including nights, weekends and holidays
  • Able to maintain a professional appearance 
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun 
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards  
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))  
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. 

Equipment:  

  • Computer, phone and other office equipment 

Work Environment:  

  • Traditional office environment
  • Present during core business hours but hours may increase based on fluctuating workloads 

Physical Effort:   

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.


Nearest Major Market: Orlando

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