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Title:  Coordinator D&A Compliance


Orlando, FL, US, 32827

Req ID:  36882

IMPORTANT UPDATE:  As part of this commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.



Coordinator, Drug & Alcohol


Position Summary

The Drug & Alcohol Coordinator conducts drug and alcohol tests, facilitates educational opportunities, and provides customer service contact for our donors/clients, in designated regions and departments.  The Coordinator performs various administrative functions to ensure compliance with the Federal Aviation Administration (FAA), the Department of Transportation (DOT), and state testing regulations.


Essential Responsibilities

  • Perform, schedule, and notify both drug and alcohol specimen collections in accordance with Federal and State regulations and JetBlue policy and standards
  • Provides support and is cross-trained in all administrative functions of the department.
  • Prepare monthly and various other analytical reports for publishing.
  • Instruct various classes, including indoctrination Supervisor training, etc.
  • Assist with Employee Assistance Program cases, including compliance by the Crewmember
  • Assist with internal audit of every aspect of the program without limitations, to include ensuring all files are maintained for inspection.
  • Upload and store information to various SharePoint sites
  • Maintains breath alcohol machine calibration schedule
  • Files and maintain excellent record keeping, which include filing CCF, ordering supplies, maintain and calibrate equipment
  • Tracks test results and audits for accuracy with mandatory guidelines                                  
  • Other duties as assigned

Minimum Experience and Qualifications

  • High School Diploma or General Education Development (GED) Diploma
  • One (1) year of experience in a service oriented role
  • Proficient with Microsoft Office suite
  • Analytical and auditing skills
  • Have a good working understanding of Microsoft Excel  
  • Excellent verbal and written communication skills
  • Ability to facilitate and teach effectively
  • Ability to work with minimal supervision
  • Maintain schedule flexibility
  • Excellent organizational, coordination and follow through skills
  • Must complete and pass urine drug collections, saliva testing and breath alcohol testing training
  • Available for frequent travel (10%)
  • Willing to do collections outside of normal business hours
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Will need to acquire and maintain a United States Customs Clearance
  • Valid travel documents with the ability to travel in and out of the United States
  • Pass a ten (10) year background check and pre-employment drug test
  • Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Bachelor’s Degree
  • Two (2) years’ experience in a service oriented role
  • Two (2) years previous drug and/or alcohol specimen collection experience and/or medical experience
  • Completed Urine Drug Collections, Saliva Testing, and Breath Alcohol Testing training
  • Proficient with Microsoft Outlook
  • Ability to work with minimum supervision
  • Maintain schedule flexibility
  • Ability to work in a team environment
  • Excellent presentation skills, both verbal and written
  • Excellent organizational skills
  • Knowledge of FAA Drug & Alcohol regulations

     Crewmember Expectations:

  • Regular attendance and punctuality
  • Need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))


  • Computer and other office equipment
  • Breath Alcohol machine

      Work Environment:

  • Normal Office Environment
  • Scheduled work hours could include early mornings, late evenings and weekends

      Physical Effort: 

  • Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.  (Light)


Nearest Major Market: Orlando

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