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Title:  Analyst Flight Operations Safety & SMS


Orlando, FL, US, 32827

Req ID:  52188

Position Title: Analyst Flight Operations Safety and SMS (OSC)


Position Summary

The Analyst Flight Operations Safety and SMS supports Flight Operations compliance with JetBlue Safety Management System (SMS) policies, procedures and risk controls. The Analyst, Flight Operations Safety and SMS will be responsible for the administration of Flight Operations Safety data and reports. The Analyst, Flight Operations Safety and SMS monitors and reports on the implementation of strategies, initiatives and best practices, as directed by the Manager, Flight Operations Safety and SMS, and will play a role in incident investigations and subsequent mitigation strategies.


Essential Responsibilities

  • Manages Flight Operations Safety related AQD data, and Flight Operations Safety internal databases
  • Monitors and reports on implementation of programs and procedures to mitigate Crewmember and aircraft incidents, as well as regulatory violations
  • Conduct risk assessment of potential operational hazards
  • Develop mitigation controls of identified hazards
  • Supports the change management process for changes occurring within Flight Operations and external teams.
  • Serves as a liaison between Flight Operations and teams within Corporate Safety
  • Ensures communication flow of information from Flight Operations Safety between Flight Operations Programs and JetBlue University College of Flight Operations
  • Supports ground event investigations
  • Analyzes data from events, self-assessments, inspections and audits to identify trends and recommend corrective actions
  • Supports root cause analysis and corrective action development to improve operational safety performance
  • Assists in the administration of the Pilot Aviation Safety Action Program at the direction of the Manager, Flight Operations Safety & SMS/Pilot ASAP
  • Additional duties to assist/facilitate essential responsibilities of the Manager, Flight Operations Safety & SMS/Pilot ASAP
  • Collect information to facilitate event investigation and root cause analysis. Investigatory efforts will include, but not be limited to, conducting Crewmember interviews, soliciting and reviewing written statements/reports, and researching technical reports and documents
  • Ensure adherence to all Safety and Security regulations
  • Other duties as assigned by the Manager, Flight Operations Safety & SMS/Pilot ASAP


Minimum Experience and Qualifications

  • Bachelor’s Degree in Aviation Safety, Aeronautical Science, Aviation Management, or another related field; OR a demonstrated capability to perform job responsibilities with a High School Diploma/GED and four (4) years of relevant work experience
  • One (1) year data analysis experience
  • Excellent oral and written communication skills
  • Knowledge of Microsoft Office programs (Outlook, Word, Excel, Access, PowerPoint)
  • Able to work evenings and weekends as needed to meet team deadlines
  • Able to follow safety guidelines
  • Able to perform under pressure and within fixed time constraints
  • Available for occasional overnight travel (10%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship


Preferred Experience and Qualifications

  • One (1) year employment experience with a Part 121 carrier
  • One (1) year experience Aviation Safety Action Program (ASAP)
  • Experience and/or training in the conduct of safety investigations, root cause analysis, and the identification of potential contributing Human Factors precursors
  • Experience in Aviation Quality Database (AQD) or similar database programs.
  • Proficient in SharePoint, MS Project, Visio, and/or any other data visualization tools
  • Must be able to communicate effectively to large groups, and to all levels of management and various departments


     Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems [Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)]
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities



  • Computer and other office equipment


     Work Environment:

  • Traditional office environment


     Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (sedentary)



JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Orlando

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