Position Summary:

The Centralized Publications Writer Technical edits and writes content for the JetBlue manual system and distributes publications to targeted Crewmembers. All work is done using Centralized Publications authoring tools and the distribution repository. All publications are maintained to established standards.

Essential Responsibilities:

• Writes, edits and updates written content for company manuals.
• Reviews and edits technical policy and procedural documents, ensuring that the documents are logically constructed, clearly presented, and in compliance with regulatory and departmental standards as stated.
• Acquires and presents information through independent reading, interviews with subject-matter experts, online research, or other appropriate methods.
• Independently develops, organizes, and presents thoughts and information clearly in writing.
• Plans and carries out work assignments and handles problems in accordance with instructions, policies, previous training, or accepted practices in the occupation.
• Consults with Supervisor Operations Publications on unique situations which do not have clear precedents.
• Tracks project status using departmental procedures and tools
• Other duties as assigned

Minimum Experience and Qualifications:

• High School Diploma or General Education Diploma (GED)
• Excellent, proven technical and business writing, editing, interpersonal, and communication skills
• One (1) year of technical writing experience
• Understanding of XML and/or HTML
• Excellent Microsoft Office and Adobe Acrobat skills
• Ability to contribute in a team environment and work on several projects simultaneously
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Bachelor’s or advanced degree in English or communications
• Excellent, proven technical and business writing, editing, interpersonal, and communication skills
• Four (4) years technical writing experience
• XML and/or HTML proficiency
• Excellent Microsoft Office and Adobe Acrobat skills
• Content management system experience
• Experience working in a regulatory environment
• Communication design experience
• Airline industry experience

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).

Compensation:

• The base pay range for this position is between $62,000.00 and $101,000 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.