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Title:  Team Leader Benefits Wellness


Long Island City, NY, US, 11101

Req ID:  39951

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s requiring masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers. As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees. New hire employees must be fully vaccinated prior to the start of training.



Team Leader Benefits Wellness (Supervisor Wellness)


Position Summary

The Wellness Supervisor helps lead the development and execution of strategic and tactical solutions to ensure JetBlue provides competitive, sustainable, and high-quality benefit programs.  The Supervisor is responsible for managing health and wellness programs as well as developing and executing a holistic wellness strategy. The Supervisor benchmarks our programs against the market and within the airline industry. The Supervisor coaches and develops a team of Crewmembers focused on solution delivery and operational support.  The Supervisor is responsible for planned initiatives, project management, strategic development, and member experience.


The Supervisor is comfortable maintaining a public profile and building relationships throughout the organization. The Supervisor is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.

Essential Responsibilities

  • Responsible for the following programs and plan designs:  Medical, Pharmacy, Vision, International, FSA/HRA/HSA, Advocacy / Concierge services, Clinical Support, Incentives, Digital Wellness Platform
  • Strategic design of health benefits and physical, financial and emotional wellness offerings based on market knowledge and health equity standards in accordance with department and company goals
  • Guide operational team and Business Partners on member experience and integration improvements
  • Work with communications lead to improve engagement and education of benefits
  • Coordinate functions of the benefits department with the functions of other internal and external stakeholders
  • Use strong interpersonal skills and knowledge of benefits to define, review, revise and implement benefits programs, in all functional benefits areas, that allow programs to meet the needs of the operation and aligned with industry best practice while remaining cost effective
  • Establish performance management programs and measure and monitor results (Scorecards) for business partners
  • Streamline Business Partner reporting and analytics to make programmatic recommendations
  • Take a significant role in leading and coaching direct team and indirect Crewmembers to support the engagement, growth, performance management, development and succession planning of team members.
  • Other duties as assigned

Minimum Experience and Qualifications

  • Bachelor’s Degree in Business, Human Resources or related
  • Three (3) years previous experience in leading teams
  • Two (2) years Benefits, Wellness or related experience
  • Ability to work well with all levels of leadership to build consensus on issues such as process and strategy
  • Experience supervising a full project or initiative, including presenting recommendations to senior leadership
  • Experience leading Business Partner relationships of traditional insurance companies, including Optum and Anthem, and innovative wellness start-ups
  • Experience with custom advocacy or concierge benefit services
  • Available for occasional overnight (10%)
  • Able to pass a ten (10) year background check and pre-employment drug test
  • Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Two (2) years of project management experience or project management training
  • Certified Employee Benefits Specialist (CEBS) or Senior Professional or Professional Human Resources Certificate (SPHR/PHR)
  • Strong understanding of SAP application

     Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))


  • Computer and other office equipment

     Work Environment:

  • Normal Office Environment

     Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)






JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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