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Title:  Specialist IT Support - Technology & Integration Delivery (Temporary)


Long Island City, NY, US, 11101

Req ID:  32783



Specialist IT Support - Technology & Integration Delivery (Temporary)


Position Summary

The Specialist IT Support - Technology & Integration Delivery is a temporary role lasting for 12 months and is member of the Project Management Office.  The Specialist will provide assistance to the IT Technology Delivery team with various monthly and ad-hoc tasks.  They will work on the development and transformation of delivery process by assisting with knowledge transition to Program Managers, Project Managers, IT Managers, and other project resources via education sessions, development of documentation, structuring the software tool, defining and implementing new processes as needed by partners, and analyzing resource data to improve forecasting techniques. The Specialist handles sensitive and confidential information and possesses good organizational, coordination, and collaboration skills.


Essential Responsibilities

  • Work with IT Portfolio Management team to roll-out any new processes
  • Support the development of portfolio based reports
  • Assist with ongoing development and administration of PPM tool
  • Creation of process and training materials/programs, along with execution to target groups
  • Assist with the roll-out of new features, tools, processes to project teams and users
  • Work with team to support the creation of business cases for potential projects
  • Other duties as assigned


Minimum Experience and Qualifications

  • Bachelor’s Degree
  • One (1) year  of  computer application experience
  • Working knowledge of MS Office, namely Excel, Outlook, SharePoint, Word, and Project
  • Ability to multitask and prioritize assignments 
  • Ability to work well under limited supervision in a fast-paced environment 
  • Strong interpersonal and customer service skills
  • Must be able to learn, understand, and apply new technologies
  • Ability to handle confidential information with professionalism and diplomacy 
  • Strong research, analytical, problem-solving and decision making capabilities  
  • Available for occasional overnight travel (less than 10%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications

  • Experience analyzing operational or financial data.
  • Advanced knowledge in Microsoft Excel
  • Highly motivated and self-directed with the ability to see the long term vision
  • Experience with Project and Portfolio Management tools (i.e. Workfront/AtTask,  Instantis)
  • Hands on experience managing projects and/or PMP Certification
  • Experience preparing effective presentations using Microsoft PowerPoint


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))



  • Computer and other office equipment


Work Environment:

  • Traditional office environment


Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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