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Title:  Senior Writer Technical


Long Island City, NY, US, 11101 Orlando, FL, US, 32827

Req ID:  52129

Position Title: Senior Writer Technical, Centralized Publications 


Position Summary:

The Centralized Publications Senior Technical Writer edits and writes content for the JetBlue manual system and distributes publications to targeted Crewmembers. The Senior Writer publishes all work using Centralized Publications authoring tools and the distribution repository and ensures all publications meet established standards. The Senior Writer leads assigned departmental projects and ensures compliance with regulatory and departmental standards.


Essential Responsibilities:

  • Interviews and establishes relationships with Subject Matter Expert’s (SME) to maintain publication accuracy and currency
  • Independently write and edit content for complex technical manuals, notices, and other publications
  • Ensures documents are accurate, complete, clear, synchronized with relevant material in other manuals, and compliant with regulatory and departmental standards
  • Continually monitors business processes to improve publications
  • Leads departmental projects and reports on status on a regular basis using departmental procedures and tools
  • Serves as a mentor and coaches other writers
  • Takes on other duties as assigned


Minimum Experience and Qualifications:

  • High School Diploma or General Education Diploma (GED)
  • Three (3) years technical writing experience
  • Excellent, proven technical and business writing, editing, interpersonal, and communication skills
  • Understanding of XML and/or HTML
  • Ability to complete tasks with minimal supervision 
  • Ability to contribute in a team environment and manage several projects simultaneously
  • Ability to work effectively with all levels and in diverse environments 
  • Intermediate Microsoft Office and Adobe Acrobat skills
  • Previous content management system experience
  • Able to travel overnight (10%)
  • Ability to pass a pre-employment drug test
  • Legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship


Preferred Experience and Qualifications:

  • Bachelor’s in English or Communications or Advanced Degree in English or Communications
  • Five (5) years of technical writing experience
  • Experience working in a regulatory environment
  • XML and/or HTML proficiency
  • Communication design and electronic publishing experience
  • Airline industry experience


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))



  • Computer and other office equipment


Work Environment:

  • Normal office environment with some travel required


Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)



  • The base pay range for this position is between $56,500.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.



JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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