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Title:  Senior Project Manager IT


Long Island City, NY, US, 11101

Req ID:  9302

Senior Project Manager Information Technology (IT)


The Senior Project Manager, Information Technology (IT) plans, coordinates and manages a portfolio of projects between IT and assigned business units. The Senior Project Manager interfaces with project managers, business leaders, and others within the assigned Business functional area to actively lead all aspects of the project from start to finish, including project team definition, project planning, documentation, vendor selection contract management, product purchasing, full project execution, tracking, reporting, rollout, interfaces with training and support groups, and formalized project closure. 


Essential Responsibilities

  • Produce clear, detailed project scoping and requirements documentation to support Business capabilities to be used by technical specialists to build appropriate solutions.
  • Create requirements specification and project plan. Define project team; establish resource allocation decisions with managers of each IT discipline; coordinate vendor selection and contract management; facilitate product purchasing and establish success criteria.
  • Collaborate with developers, architects, subject matter experts and other IT members to confirm the technical vision and analyze tradeoffs between usability and performance needs.
  • Proactively communicate and collaborate with internal/external customers to analyze information needs and functional requirements and deliver functional requirements and use Case documentation
  • Define project high level scope, establish stakeholders, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks.
  • Collect technical documentation, deployment plan, production support plan. Interface between IT and business units and/or vendors.
  • Manage changes, risks, scope, cost, quality, communications, time, and procurement.
  • Collect formal acceptance, evaluate established success criteria to determine success. Close cost accounts and contracts.
  • Conducts IT Manager role when IT Manager is not available and/or upon direction of the IT Manager conducts business in their absences
  • Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements 
  • On-call availability
  • Other duties as assigned


Minimum Experience and Qualifications

  • Bachelor's Degree in a technical field such as IT, electronics or discipline or related subject and/or demonstrated capability through four (4) previous experience and education to perform job responsibilities  
  • Seven (7) experience in managing projects
  • Expert in industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
  • Proficient in Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
  • Knowledge of and ability to apply project management techniques, tools and documents
  • Sound decision making ability, analytical reasoning and organizational skills with the ability to successfully complete multiple projects simultaneously
  • Financial acumen and ability to structure a business case (or ability to quickly learn said skills)
  • Technology and systems knowledge (cursory knowledge of how Information Technology systems work from a business standpoint)
  • Strong teamwork skills
  • Ability to manage risk 
  • Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
  • Ability to work in a high-pressure environment 
  • Ability to rapidly resolve issues and recognize when escalation is necessary 
  • Strong vendor management, negotiation and resolution skills 
  • Excellent problem solving and structured thinking skills 
  • Flexibility, agility and change management skills 
  • Excellent customer service and an understanding of how IT is ultimately delivered to the Customer
  • Self-motivated and the ability to work with little supervision
  • Excellent presentation skills along with strong verbal and written communication skills
  • Available for overnight travel (up to 30%)
  • Strong interpersonal, leadership and managerial skills including the ability to motivate others
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications

  • Ten (10) years’ experience in managing  projects
  • Airline industry experience
  • Project Management Professional (PMP) certification by Project Management Institute (PMI) Ability to work effectively with all levels and in diverse environments 

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well-groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))


  • Computer and other office equipment

Work Environment:

  • Normal Work Environment

Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)  



















Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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