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Title:  Senior Manager Payroll


Long Island City, NY, US, 11101 Orlando, FL, US, 32827

Req ID:  55387
Category:  Finance



Senior Manager, Payroll 


Position Summary

The Senior Manager Payroll leads the payroll function from a strategic and daily processing perspective. The Senior Manager ensures the delivery of accurate and timely weekly and semi-monthly payroll as well as compliance with rules and regulations. They will be expected to proactively address the changing needs of the business and drive process efficiencies. This crucial role demands outstanding collaboration and communication skills and a commitment to delivering excellent customer service to internal customers.

Essential Responsibilities

  • Ensure the timely processing of weekly and semi-monthly payrolls for over 24,000 employees, guaranteeing accuracy and addressing any issues with prompt and courteous customer service.
  • Work as a strategic business partner with People, Finance, Legal, Labor Relations and various operational workgroups to develop strategies related to the administration of payroll processes.
  • Creatively troubleshoot and manage complex problems.
  • Lead and mentor a team of payroll professionals across multiple locations, providing guidance and leadership to ensure operational excellence.
  • Manage internal control procedures within the department ensuring Sarbanes-Oxley Act (SOX) compliance, collaborate with auditors, and facilitate compliance with regulatory agencies.
  • Set strategy and improvement objectives for the payroll department.
  • Lead with a continuous improvement mindset and identify opportunities for process optimization to enhance the efficiency of the payroll process while maintaining process documentation and controls.
  • Serve as the payroll liaison and expert for large cross-functional initiatives impacting payroll.
  • Ensure proper testing and implementation of any system enhancements affecting payroll.
  • Manage relationships with third party international payroll providers.
  • Manage a high degree of change in a fast paced, complex and demanding environment.
  • Ad hoc projects, reporting and analysis as requested.
  • Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
  • Other duties as assigned.   

Minimum Experience and Qualifications

  • Bachelor’s degree in a related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least six (6) years of previous relevant work experience
  • Six (6) years of payroll experience, with five (5) years of management experience
  • Strong knowledge of payroll laws, regulations and best practices
  • Problem solver with strong analytical mindset
  • Able to work flexible hours and be available on short notice
  • Proficient in Microsoft Office suite
  • Excellent verbal and written communication skills
  • Project management skills
  • Strong attention to detail
  • Available for overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

  • Eight (8) years of payroll experience, with five (5) years of management experience
  • Experience with SAP Payroll and UKG Dimensions time management systems
  • Certified Professional Payroll Certification (CPP)
  • Automatic Data Processing (ADP) tax provider experience
  • Previous airline industry experience

     Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) and Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls 
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities


  • Computer and other office equipment

     Work Environment:

  • Traditional office environment

     Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


  • The base pay range for this position is between $115,000.00 and $165,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.



JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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