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Title:  Senior Engineer IT Platform


Long Island City, NY, US, 11101 Orlando, FL, US, 32827 Salt Lake City, UT, US, 84121

Req ID:  53331
Category:  Information Technology

Position Title: Senior Engineer IT Platform (LSC, OSC, SSC)



Position Summary

The Senior Engineer IT Platform prepares engineering analysis of projects including preliminary design, calculation, lifecycle costs and equipment selection. This engineer installs, maintains, and troubleshoots system software, hardware and related infrastructure. The Senior Engineer IT Platform excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.

Essential Responsibilities

  • Build and manage cloud infrastructure via automated pipelines and based on approved architecture. Build and maintain deployment pipelines in a cloud environment. Maintain and support JetBlue's infrastructure platforms and systems to ensure the highest availability while reducing the impact of incidents.
  • Conduct in depth evaluations, diagnosing, troubleshooting and resolving a wide variety of complex technical issues.
  • Advocate, train and provide technical support on new technologies to junior members on the team.
  • Implementation systems including the advisement of clients and providing work guidance to implementation and development teams.
  • Test, recommend and implement new technologies.
  • Follow team/department cloud infrastructure build procedures. Manage cloud system upgrades, enhancements, migrations, integration and releases of new software to Non-Production, Production and disaster recovery environments and resolve any technical and/or business issues.
  • Resolve, coordinate and escalate back-up / recovery support issues and risks.
  • Provide twenty four (24) hour, seven (7) day a week on-call support at scheduled times; be able to be contacted through a business cell phone or provide an alternate phone contact at all times.
  • Maintain system compliance with Sarbanes–Oxley Act (SOX), Payment Card Industry (PCI), IT General Controls and other regulatory controls as required.
  • Other duties as assigned.

Minimum Experience and Qualifications

  • High School Diploma/ General Education Diploma (GED)
  • Eight (8) years of experience supporting production environment in cloud or a hybrid setting
  • Five (5) years’ Site Reliability Engineering (SRE) experience in a cloud environment (Microsoft Azure, AWS or Google Cloud) including automation pipelines
  • Knowledge of IT Best Practices as they relate to the following areas: IT Infrastructure, Continuous Integration (CI)/Continuous Delivery (CD), Change Management, Cloud Networks, IT Security etc.
  • Experience with building and deploying applications in kubernetes environment including maintaining kubernetes clusters
  • Working experience with helm and docker
  • Experience with Terraform or similar Infrastructure as code (IAC) for infrastructure automation
  • Experience with Github Actions
  • Experience with Grafana and prometheus or other monitoring tools setup and management
  • Experience with databases and Directory Services
  • Able to work flexible hours and be available for emergency response on short notice
  • Available for occasional overnight travel (10%)
  • Able to pass a pre-employment drug test
  • Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Bachelor's degree in a related discipline
  • Experience with Fastly (CDN) and Network Director Software
  • Managing applications in private and public cloud (Azure) environments
  • Managing applications that reside in hosted datacenter environments
  • Current Microsoft Certified Technology Specialist or relevant work experience

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))


  • Computer and other office equipment

Work Environment:

  • Traditional office environment

Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


  • The base pay range for this position is between $105,600.00 and $150,400.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.



JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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