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Title:  Senior Analyst Technical Programs


Long Island City, NY, US, 11101

Req ID:  52372


Position Title: Senior Analyst – Technical Programs (LSC)


Position Summary

The Senior Analyst will oversee the management of the Electronic Flight Bag Program, associated Apps and Applications, mobile device management, communications, and support. The Senior Analyst is an effective communicator, both verbally and written, and enjoys interacting with a diverse group of people at different levels within the organization. The Senior Analyst can anticipate and manage people's expectations, is comfortable speaking in front of large groups, and is a resilient individual whose personal values match JetBlue's values of Safety, Caring, Integrity, Fun, and Passion.

Essential Responsibilities:

  • Electronic Flight Bag (EFB) management as an Assistant EFB Administrator
  • Manage Jeppesen Document Manager (JDM) to ensure charting and navigation content is properly assigned to individual pilots.
  • Manage AirWatch Mobile Device Management (MDM) to support and ensure quality control for EFBs.
  • Manage the Electronic Flight Bag collection and documentation as a Comply365 Administrator
  • Evaluate technology options, tools and improvements and make recommendations to IT and Flight Operations leadership.
  • Design technical training materials, videos, SharePoint sites, infographics, apps and icons.
  • Lead Product / Project Management efforts for all current & future EFB apps and initiatives.
  • Author Technical Programs communications to keep Pilots current and up to date with the latest information and App, EFB, iPadOS, Policy, and Procedure updates.
  • Work with Business Partners (e.g., Apple, AirWatch, Microsoft, Jeppesen) to plan and execute device/application rollouts for Flight Operations Technical Programs.
  • Assist Flight Operations leadership with ad-hoc projects, research, and development of solutions and communications plans
  • Collaborate with SMEs and divisional stakeholders to maintain EFB Program feedback channels.
  • Partner with other airlines and represent JetBlue at industry working groups on EFB Program best practices and regulatory topics.
  • Other duties as assigned

Minimum Experience and Qualifications:

  • High School Diploma or General Education Development (GED) Diploma
  • Three (3) years of analytical experience and/or quality management
  • Working knowledge and demonstrated competency with the Microsoft Office Suite including Word, PowerPoint, Access, and Outlook with expert abilities in Excel and SharePoint
  • Working knowledge of both video and photo editing tools such as Adobe Premiere, and Adobe Photoshop
  • Advanced computers skills, including knowledge of programming, database usage, and development
  • Advanced knowledge of iOS/iPadOS/MacOS ecosystem
  • Strong team building interpersonal skills
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Available for occasional overnight travel (up to 10%)
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Able to pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications:

  • Bachelor’s Degree in a STEM area of study
  • Two (2) years of experience in aviation or airline operations
  • Programming language familiarity
  • Swift Programming language familiarity
  • SQL Database management familiarity
  • Aeronautical navigation and charting system familiarity

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Work Environment:

  • Normal office environment.


  • Computer and other office equipment

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


  • The base pay range for this position is between $64,000.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.



JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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