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Title:  Senior Analyst Ground Experience Strategy & Develop


Long Island City, NY, US, 11101

Req ID:  45522

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s requiring masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers. As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees. New hire employees must be fully vaccinated prior to the start of training.




Position Title: Senior Analyst Ground Experience Strategy & Development   


Position Summary

The Senior Analyst Ground Experience (GEX) Strategy & Development reports to the Manager Ground Experience and will provide support overseeing JetBlue-managed concessions programs, with a focus on Terminal 5 (T5) at JFK Airport. The Senior Analyst will also help manage terminal redesign and relocation initiatives. Additionally, the Senior Analyst works cross-functionally and engages in complex, broad analyses.


The ideal candidate is a Customer-focused member of the Commercial team who is skilled at building and maintaining relationships at all levels within the organization and externally as necessary. The Senior Analyst excels in a matrix environment, can shift priorities to meet business needs, and facilitate and drive decision making. This self-motivated individual is extremely well organized, communicative, detail-oriented, and exhibits the JetBlue values.

Essential Responsibilities

  • Provide support to the GEX Manager in overseeing the JFK T5 concessions program and its restoration post-COVID
  • Provide strategic planning and analytical support for terminal redesign and relocation initiatives
  • Assist with the development of strategic partnerships to further enhance the ground experience, such as technology to improve the terminal and concessions experience
  • Maintain regular check-ins with key Business Partners to ensure that all relationships are healthy and programs are running smoothly
  • Maintain regular check-ins with JetBlue portfolio companies (JetBlue Travel Products and JetBlue Technology Ventures) to explore new opportunities for Customer-facing partnerships
  • Identify creative ways to maximize resources and continually drive improvements to JetBlue’s Ground Experience, including both financial/budgetary constraints and physical constraints
  • Other duties to represent the Product team within the organization as assigned
  • Ad hoc analysis and other duties as assigned

Minimum Experience and Qualifications

  • Bachelor’s degree; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant experience
  • Three (3) years’ analytical experience
  • High proficiency with MS Excel and MS PowerPoint
  • Experience managing large-scale cross-functional teams; gaining acceptance of ideas or plans by using appropriate interpersonal styles and methods to inspire and guide individuals and team
  • Ability to multi-task across a variety of projects, departments and timelines
  • Excellent verbal and non-verbal communication skills
  • A flexible, dynamic, self-demanding and proactive individual; able to motivate him/herself and others
  • Available for occasional overnight travel (10%)
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Able to work flexible hours and be available for an emergency response on short notice
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Previous experience in airline or hospitality
  • Three (3) years of project management experience
  • Deep understanding of JetBlue stakeholder landscape, both internal and external
  • Ability and preference to work under minimal supervision; ability to manage own time and priorities

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • Experience with food, retail and consumer service concession operations and finances
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))


  • Computer and other office equipment

Work Environment:

  • Normal office environment

Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)




JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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