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Title:  Senior Analyst Continuous Improv & PMO


Long Island City, NY, US, 11101

Req ID:  35785

IMPORTANT UPDATE:  As part of this commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.

Position Summary

The Senior Analyst Continuous Improvement & PMO’s main focus will be to oversee and assist with facilitating initiatives designed to improve company operations (preferably utilizing methodologies of Project Management Professional tools and techniques and Six Sigma).  The Senior Analyst will also be responsible for identifying current organizational processes and providing recommendations for improvements in coordination with various business process owners.


Essential Responsibilities

  • Continually communicate updates on project statuses and issues to CI Team Leadership, via regular communications and status reports
  • Manage initiative timelines to meet established milestones
  • Manage schedules, resourcing, budgets, assets and overall project organization to ensure the team meets project requirements and expectations
  • Act as single point of contact for each project on schedule, cost, and scope
  • Coordinate inter-team activities and project dependencies to ensure on-time program deliverables
  • Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction
  • Conduct process improvement initiatives with process owners which includes: documenting current process to identify pain points  and opportunities, performing supporting data analysis , facilitating the design of the process changes, and supporting implementation of the process change
  • Communication with department leadership, sponsors and stakeholders
  • Assist with creating and maintaining a measurement tool to monitor performance and improvements in key metrics
  • Assemble and present assessment results to department and company leadership in conjunction with project team
  • All other duties as assigned


Minimum Experience and Qualifications

  • Bachelor’s Degree in Finance, MIS, Engineering, Business, or a related field
  • Three (3) years of related experience
  • Proficient with the Microsoft Office suite especially strong in Microsoft Excel, Visio and PowerPoint
  • Must be a team player and work effectively cross-departmentally
  • Show a passion to get the job done
  • Excellent organizational and analytical skills
  • Must be able to multi-task, prioritize deadlines, and complete assignments accurately and timely.
  • Excellent written and verbal communication skills
  • Available for occasional overnight travel (30%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications

  • Master’s Degree in Finance, MIS, Engineering or Business Management
  • Six Sigma Green Belt training and certification
  • Project Management Professional (PMP) certification
  • One (1) year of experience as acting project manager on cross-functional initiative
  • Airline industry experience


      Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well-groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))



  • Computer and other office equipment


  Work Environment:

  • Normal Office Environment


      Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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