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Title:  Scrum Master


Long Island City, NY, US, 11101 Orlando, FL, US, 32827 Salt Lake City, UT, US, 84121

Req ID:  55294
Category:  Information Technology



Position Title: Scrum Master, Technology and Integration Delivery


Position Summary

The Scrum Master (SM), Technology and Integration Delivery will work with our Product and development teams to achieve high levels of scrum maturity.  This is a servant leader position that will enable assigned scrum teams to achieve their delivery goals. The role will coach and guide teams in scrum best practices and facilitate continuous improvement.

Essential Responsibilities

  • Ensure that goals and product domain are understood by everyone on the Scrum Team.
  • Works with Product Owner to effectively manage Product Backlog and conduct backlog refinement activities to keep work backlog healthy and prepared for execution.
  • Ensure the Product Owner is arranging the Product Backlog to maximize value.
  • Ensure that Sprint goals and priorities are understood by everyone on the Scrum Team.
  • Facilitate the teams’ progress toward team goals by keeping the team focused and removing impediments for the team.
  • Build a high-performing team by leading and facilitating team to adopt a continuous improvement mindset.
  • Promote high quality practices within the team and foster a culture of technical discipline and business value delivery.
  • Facilitate and ensure scrum ceremonies (daily stand-up, sprint planning, sprint demo, and sprint retrospective) are consistently performed during a sprint.
  • Ability to promote and implement scrum best practices to improve team’s scrum adoption level. 
  • Ability to interpret project metric dashboard to identify scrum practices that are working well and practices not working yet. 
  • Help track team risks and dependencies.
  • Ability to lead cross-functional teams and build consensus on delivery goals.
  • Ability to facilitate teams through tough conversations and maintain a positive and supportive team environment.
  • Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
  • Ensure that technical enabler projects are included in Product Backlog and negotiate priorities accordingly.
  • Other duties as assigned.

Minimum Experience and Qualifications

  • Bachelor’s Degree in computer science, engineering, information systems, or related technology field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Eight (8)+ years’ experience working with Agile software development teams
  • Five (5)+ years’ experience as a Scrum Master
  • Existing certification as a Scrum Master from an accepted certification body (e.g. CSM or PSM, PMI-ACP)
  • Thorough understanding of Lean-Agile values, principles, and practices
  • Proficient with Agile methods such as story sizing, backlog management, story mapping, etc.
  • Experience with Agile Lifecycle Management tools such as TFS, JIRA, or CA Agile (Rally)
  • Ability to collaborate amongst teams and resolve priority conflicts
  • Excellent communication skills
  • Available for overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

  • Bachelor’s Degree in computer science, engineering, information systems, or related technology field
  • Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
  • Working knowledge of industry standards in project management and development methodologies (Project Management Body of Knowledge (PMBOK), Microsoft Solutions Framework (MSF), SEI, Agile Methods, Rational Unified Process (RUP), etc.)
  • Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
  • Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment
  • Strong customer service ethic and an understanding of how IT is ultimately delivers to the Customer
  • High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
  • Knowledge of technology fundamentals and concepts including Microsoft technologies
  • Ability to work well with others and complete tasks with minimal supervision
  • Effective time management and prioritization skills

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))


  • Computer and other office equipment

Work Environment:

  • Traditional office environment

Physical Effort: 

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


  • The base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

#LI-LL1 #LI-Hybrid 


JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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