Apply now »

Title:  Project Manager IT Infrastructure


Long Island City, NY, US, 11101

Req ID:  23830

Position Summary

The IT Project Manager manages a portfolio of projects through all phases of the project life-cycle. The Project Manager interfaces with business leaders, and others within an assigned Business functional area to actively lead all aspects of the project, including project team definition, project planning, documentation, execution, tracking, reporting, rollout, interfaces with training and support groups, and formalized project closure. The Project Manager also provides direction, coaching, and mentoring by sharing their knowledge and expertise in project management with others.


Essential Responsibilities

  • Create and own the project plan for each assignment according to project management standards; project plan should include management of scope, budget, schedule, issues, risk, communication, quality, and other plans as needed.
  • Create and/or update requirements and specifications documentation.
  • Define project team; establish resource allocation with managers of each IT discipline; facilitate product purchasing and establish success criteria.
  • Function as primary interface between IT and business units and/or Business Partners.
  • Proactively communicate and collaborate with internal/external customers to analyze informational needs and functional requirements and deliver those requirements and use case documentation, as applicable.
  • Report status and address project questions with the team and leadership. Provide up to date information on the project dashboard and SharePoint sites to ensure all status reports are current and correct for all stakeholders to review.
  • Maintain the repository for department-level projects and knowledge management, allowing our business stakeholders to regularly communicate relevant information to senior leadership.
  • Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements.
  • Manage deliverables that are within scope as well as changes for those items that are added or deleted.
  • Identify the projects and/or programs’ critical path and plan and measure the project goals and objectives.
  • Track issues and risks; maintain project log; develop mitigation responses and strategies to address project risks.
  • Other duties as assigned.


Minimum Experience and Qualifications

  • High School Diploma or General Education Development (GED) Diploma.
  • Five (5) years active project management experience.
  • Expert in industry standards in project management and development methodologies (PMBOK, Prince2, MSF, Agile Methods, SCRUM, DevOps, etc.)
  • Practical knowledge of the Project and Program Management Lifecycle.
  • Knowledge of and ability to apply project management techniques, tools and documents.
  • Sound decision-making ability, analytical reasoning and organizational skills with the ability to successfully complete multiple projects simultaneously.
  • Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
  • Ability to rapidly resolve issues and recognize when escalation is necessary.
  • Financial acumen, net present value analysis, moderate return on investment analysis, and ability to structure a business case (or ability to quickly learn said skills.)
  • Knowledge & experience of project cost tracking.
  • Technology and systems knowledge (cursory knowledge of how Information Technology systems work from a business standpoint.)
  • Strong teamwork skills.
  • Self-motivated and the ability to work with little supervision.
  • Excellent presentation skills.
  • Excellent verbal and written communication skills.
  • Available for overnight travel (up to 25%.)
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Proficient with the Microsoft Project, Visio and Office Suite (Excel, Word, PowerPoint, Outlook.)
  • Flexible and able to work at any time, including nights, weekends, and holidays.
  • Able to pass a ten (10) year background check and pre-employment drug test.
  • Legally eligible to work in the country in which the position is located.


Preferred Experience and Qualifications

  • Bachelor’s Degree
  • Project Management Certification (PMP)
  • Ability to work in a high-pressure environment.
  • Excellent problem solving and structured thinking skills.


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well-groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))



  • Computer and other office equipment


Work Environment:                                                                                                                               

  • Traditional office environment


Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)




Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

Apply now »