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Title:  Product Manager IT Loyalty Technology


Long Island City, NY, US, 11101 Orlando, FL, US, 32827 Salt Lake City, UT, US, 84121

Req ID:  53389
Category:  Information Technology



Position Summary

The Product Manager, IT Loyalty Technology reports into the Manager IT Loyalty Technology and will be responsible for helping to define the overall product strategy and building and growing JetBlue’s Loyalty Products as they relate to the TrueBlue program. The Product Manager will serve as an internal subject matter expert on industry trends and technology and ensure that the Company effectively engages with consumers through Customer facing channels and continuously expands its value-added services. The Product Manager will define product feature sets, lay out the roadmap of the product, manage User Experience (UX) and design with internal and external designer resources and collaborate with a team of Project Managers and Business Analysts to deliver the Conversion Products roadmap.


The Product Manager is a key member of the IT Loyalty Technology team and enjoys interacting with people at different levels within and outside of the organization. The Product Manager should have an understanding of the technology ecosystem that their product(s) sit within and is passionate about delivering products that optimize and enhance the end-to-end JetBlue travel experience. The Product Manager, IT Loyalty Technology is comfortable working on high profile assignments, is motivated by determining new ways to improve processes, excels at detail-oriented projects, can manage changing priorities and perform well under stress and time constraints, and whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities

  • Serve as a liaison between Internal and External matrix partners to determine prioritization of items, lead business requirements development, review current/approaching releases, and ensure compliance with IT standards and procedures
  • Work and collaborate closely with technology business partners and Product Engineering to discover and understand the solution, define the vision and scope and a release model that best supports the product and business needs
  • Develop a rolling eighteen-month roadmap in collaboration with matrix partners to ensure that prioritized capabilities are being delivered in a consistent and timely manner
  • Manage the overall product development lifecycle through the phases of Discover, Define, Develop and Deliver
  • Identify Product Quality metrics that are met and/or exceeded by continuous improvement to ensure minimum disruption of business functions
  • Participate in the Acceptance Testing and Quality control to ensure end products meet the business vision
  • Act as a team lead for day-to-day functions and activities within the product area and be the first point of escalation for project and product related risks and issues across all environments
  • Partner with other IT Product Managers to ensure alignment and best practices across the organization
  • Research, prototype and recommend emerging technologies integration into JetBlue’s core business functions
  • Other duties as assigned

Minimum Experience and Qualifications

  • Bachelor’s Degree in Computer Science/IT or related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Three (3) years of experience managing project delivery and supporting products for business customers
  • Demonstrate proficiency in Analytic Thought, Technical Ability, and Written Communication through a work sample during the hiring process
  • Available for occasional overnight travel (10%)
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Able to work flexible hours and be available for an emergency response on short notice
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

  • Four (4) years of professional experience in IT product management, IT project management or similar discipline; OR Master’s Degree in Computer Science/IT or related discipline with three (3) years of professional experience in IT product management, IT project management or similar discipline
  • Experience working in Loyalty
  • Experience managing cross-functional, medium-large-scale projects with internal teams and external business partners
  • Experience working with cross-functional platforms
  • Experience working in an Agile/SAFe environment
  • Demonstrates a strong knowledge of technology trends; digital trends, industry background
  • Basic understanding digital commerce and project and product delivery
  • Knowledge of budget creation and management
  • Knowledge of the airline industry

       Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, Security Policy, and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))


  • Computer and other office equipment

Work Environment:

  • Traditional Office Environment

Physical Effort: 

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


  • The base pay range for this position is between $100,000.00 and $128,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.




JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City