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Title:  Manager System Ops Safety Programs & SMS


Long Island City, NY, US, 11101

Req ID:  34904

IMPORTANT UPDATE:  As part of this commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.

Position Summary

The Manager is responsible for the overall management, in close coordination with the Safety Department, of System Operations Safety Program to include management of System Operations Operational Safety Reporting and Investigations, Safety Data Analysis and Trending, Facilitation of SOC Risk Working Group, Change Management coordination of external audit findings and actions (including IOSA, DOD, IEP) and IOSA gap analysis, DoD gap analysis, oversight of the System Operations Audit Program (SOAP), and continuous improvement of the System Ops Safety Programs & SMS. The Manager directly reports to the Director Emergency Response & Business Continuity, and has functional reporting line (‘dotted line’) to the Director Operational Safety & SMS.

Essential Responsibilities

  • Ensure compliance of JetBlue’s Safety Management System (SMS), Safety Policy, Security Policy and behavioral standards
  • Serves as the primary resource for System Operations Safety Program and general oversight of regulatory compliance as it relates to Safety areas. Ensures that System Operations Leadership and Safety Leadership are apprised of all significant safety issues and trends.
  • Coordinates System Operations SMS program in conjunction with the Safety Department.
  • Coordinates the SOC Risk Working Group & SRB Agenda with the Head of System Operations.
  • Manage the Risk Module in AQD to document risks, risk level, mitigation actions and departmental change management process.
  • Coordinate Corrective Action Plans with stakeholders for identified findings and safety observations. 
  • Collect information to facilitate event investigation and root cause analysis. Investigatory efforts will include, but not be limited to, conducting Crewmember interviews, soliciting and reviewing written statements/reports, and researching technical reports and documents
  • Execute Safety Investigations in accordance with SMS policy in conjunction with Safety Department’s Safety Investigations team as required, and reviews safety incidents, conducts investigation as required by the protocol and performs root cause analysis to establish and implement mitigation where required
  • Oversight of JetBlue’s confidential safety reporting program (SAR, ASAP, etc) as a member of the SOC Action Report Review Teams. Functions as the Dispatch ASAP Manager and facilitates the Dispatch ASAP ERC meetings. 
  • Leads the coordination of related IOSA & DoD Gap Analysis for their operational department as well as being System Operations ‘in-audit’ lead coordinator, regulatory audits, and Internal Evaluation/Quality Audit findings as they relate and apply to the System Operations. This will be conducted in close coordination with the Safety Evaluation and Audit Program Team. Responsible for executing the System Operations Audit Program (SOAP) schedule. 
  • Reviews, tracks, analyzes and trends System Operations Safety reports and related Safety Data and leads Department’s Continuous Improvement (tracking, actioning, implementation of corrective / mitigating actions)
  • Generates regular reports on health of operational safety programs as well as key metrics and goals. 
  • Participates in regular meetings with Director Operational Safety & SMS and other safety department meetings as requested.
  • Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement
  • Supervisory duties of assigned Crewmembers.
  • Other duties as assigned.

Minimum Experience and Qualifications

  • High School Diploma or General Education (GED) Diploma
  • Five (5) years formal experience in an Airline Part 121 Carrier, similar safety or analyst role implementing SMS, analyzing, trending safety data, conducting safety investigation and risk assessment.
  • Experience and/or training in the conduct of safety investigations, root cause analysis, and the identification of potential contributing Human Factors precursors
  • Experience in analyzing safety data, identifying risk and implementing corrective actions
  • Understanding of FAA SMS regulation
  • Ability to communicate clearly, concisely, logically and coherently at various levels within the organization 
  • High level of organization & attention to detail 
  • Excellent verbal and written communication skills 
  • Available for occasional overnight travel (20%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Bachelor’s Degree
  • Experience in Operational Department Leadership role
  • Applicable Licenses and or Technical Certificates, common to specific Operational Department
  • FAA Airmen Certificate for Dispatch, Pilot and or A&P

     Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue Systems, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) and Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities


  • Computer and other office equipment

     Work Environment:

  • Normal Office Environment

     Physical Effort: 

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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