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Title:  Manager Strategic Sourcing


Long Island City, NY, US, 11101

Req ID:  21903

Position Summary

The Manager, Strategic Sourcing – Customer Experience, is responsible for partnering with the Customer Experience and Finance groups in developing and executing upon appropriate strategies to effectively manage external spend in Airports/Ground Operations, Aircraft Appearance, Into-Plane Fueling, Catering, On-Board Product, and related goods and services.  The role is the principal owner of the end-to-end supply management process, including market intelligence, financial analysis, sourcing strategy, stakeholder management, supplier negotiations, and ongoing supplier relationship management. The Manager, Strategic Sourcing, will reduce total cost of ownership while meeting key business objectives such as service, quality, and service availability.  The Manager will work closely with supported teams on the development and management of supplier strategies, as well as activities throughout the sourcing lifecycle, including contract management and performance management.


The Manager, Strategic Sourcing, should be results oriented, possess highly developed quantitative analysis skills, and be a strong communicator who is able to establish strong, long-lasting relationships with internal and external stakeholders.  The Manager is resilient and enjoys interacting daily with colleagues at various levels within and outside the organization, while influencing others to meet a wide range of business objectives.  The Manager should be a confident negotiator who partners well with leadership to continuously drive improvement in business partner performance to exceed contractual and business expectations.


Essential Responsibilities

  • Manage the category team members to ensure the execution of strategies and day-to-day activities
  • Partner with Strategic Sourcing Leadership to create and execute a procurement and category plan that aligns to Company goals, policies and financial expectations
  • Perform analysis of category spend to assist in the development of supply management and channel strategy for the category
  • Manage process and compliance to the source-to-payment channel strategy for category
  • Develop and execute the supplier management program for the category including supporting diversity initiatives
  • Identify future sourcing opportunities to obtain optimal value for JetBlue and their respective business unit including estimating the cost savings benefits for sourcing opportunities and evaluating Strategic Sourcing performance metrics (KPIs)
  • Proactively monitor market intelligence trends that impact category and adapt strategy to mitigate risks
  • Conduct regular meetings with business units, advising them on spend management and coordinate the execution of the agreed strategy, address Business Partner and other supply issues, and monitor the progress of the agreed upon strategy
  • Proactively develop and maintain Business Partner relationships in a way that delivers business results, track performance and ensure accountability (performance management) while upholding the JetBlue Values and compliance with all requirements, internal controls and regulations
  • Partner with business unit in budget development resulting from external spend to minimize spend and agree on opportunities while collaborating with FP&A on the category spend to ensure budget compliance
  • Partner with other Strategic Sourcing managers to ensure alignment and sharing of best practices; disseminate best practices to category team and drive continuous learning
  • Take a significant role in the development of Crewmembers to support the engagement, growth, goal achievement and development of the succession plan and for the department
  • Other duties as assigned

Minimum Experience and Qualifications

  • Five (5) years of supply management, Airports Operations, or equivalent experience
  • Proficient in procurement and strategic sourcing processes
  • Able to lead and manage multiple projects simultaneously
  • Able to liaise with peers and senior leaders both within and across business units
  • Excellent verbal and non-verbal communication skills
  • Comfortable making presentations to senior leadership
  • Proficient in financial, quantitative, and analytical skills
  • Possesses strong commercial acumen and negotiation skills; track record capturing value and savings
  • Strong project and internal relationship management skills, including stakeholder, timeline, and meeting management
  • A flexible, dynamic, self-demanding and proactive individual; able to motivate him/herself and others
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Bachelor’s degree in Supply Chain Management, Finance or Economics or related
  • Experience with complex services agreements and/or software negotiations
  • Experience managing process improvement efforts
  • Advanced financial analysis/Excel skills
  • Experience supporting an Airline environment

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities


  • Computer and other office equipment

Work Environment:

  • Normal Office Environment

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
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