Title:  Manager People Business Partner

Manager, People Business Partner 

Position Summary:

The Manager, People Business Partner, leads as a hands-on partner working closely with Crewleaders and teams in assessing, driving, and executing initiatives across workgroups, geographies, and functions. The Manager, People Business Partner collaborates closely with leaders and crewmembers to influence decision-making and ensure that the People team strategies support business objectives. This role works autonomously and will leverage collaboration to ensure cohesiveness, efficacy, optimization, supporting the execution of the company’s people strategy, fostering a culture of engagement, accountability, and safety.

The People Business Partner functions as the first-line human resources contact in support of leaders and crewmembers to drive business results that are in line with JetBlue’s Mission, Vision, and Values and strategy. The People Business Partner will partner with the People Centers of Excellence to establish, lead and coordinate efforts on human resources initiatives which positively impact the attraction, motivation, development, and retention of talent as well as maintain the company’s strong culture. This position advises and supports crewleaders on strategic issues and works to build and sustain trust and collaboration with crewmembers at all levels and across departments to inspire engagement and commitment to a thriving workplace.

Essential Responsibilities:

• Serve as the first point of contact, establish relationships with all crewmembers and drive change through database insights and influence in support of People Team initiatives and functional strategy.
• Act as a consultant to leadership on all People inquiries and human resources-related policy and procedure interpretation.
• Partner with the Centers of Excellence and leadership on the JetBlue Performance Management program and annual compensation cycle, to ensure decisions are performance based and consistent with talent development goals.
• Provide guidance, coaching, and feedback to leadership to increase overall performance, effectiveness, and cohesiveness.
• Deliver People programs, including new leader assimilations, SpeakUp action-planning, succession planning/talent reviews, career conversations, and employee development.
• Recommend appropriate tools to develop and engage leaders, building diverse bench, and assess training needs for teams.
• Execute ongoing performance plan process that supports individual crewmember performance tracking.
• Drive the experience for all crewmembers and ensure behavior of leaders and colleagues fully aligns with culture.
• Drive key communications of relevant human resources (HR) updates, changes, program roll outs, etc. to business leaders.
• Leverage insights from surveys to prioritize actions to improve crewmember experience.
• Manage and develop an effective Business Partner team that collaborates with internal teams and cross-functional partners supporting operational and business goals.
• Serve as trusted advisor to senior leaders, balancing operational needs with a crewmember-centric approach.
• Consults and guides assigned client groups and managers on People issues including interpretation and communication of processes and policies.
• Oversee the local support and rollout of new and annual People programs and policies such as talent management, open enrollment, SpeakUp, and compensation.
• Proactively identify and diagnose people related issues and challenges.
• Provides senior level guidance and advisement to Crewleader and Crewmembers of a workgroup, region, on HR strategies, policies, and programs.
• Manage issues relative to employee engagement, compliance, labor relations; provide high level employee relations and employee life-cycle management through Field team.
• Collaborates with key stakeholders in other functions such as Talent Management, Talent Acquisition, Compensation, Benefits, Legal.
• Advises and guides crewleaders on the performance management/review process; communicates base and Compensation incentive guidelines and provides guidance.
• Provides guidance and direction to crewleaders on providing effective feedback on employee performance, facilitates discussions regarding feedback.
• Collaborates with crewleaders in support of staffing requirements and leads planning reviews; manages a process to identify high potential annually.
• Demonstrated history of influencing senior level business leaders to adopt best practices in HR, dynamic interpersonal skills including influencing, coaching, facilitations, and conflict resolution.
• Strong analytical and business acumen, with expertise in interpreting business metrics.
• Other duties as assigned.

Minimum Experience and Qualifications:

• Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.

• Five (5) years’ experience in Human Resources OR Five (5) years of leadership experience.

• Proficient with Microsoft Office Suite.
• Ability to handle confidential information with professionalism and diplomacy.
• Excellent problem-solving skills and ability to think strategically and creatively when resolving issues and concerns.
• Excellent verbal and written communication skills; ability to effectively communicate at all levels of the organization.
• Focus on customer service and working effectively with different people, departments, and levels within the organization.
• Proven ability to influence and drive change with senior leaders in a scaling organization.
• Take a significant role in the development of crewmembers to support engagement, growth, and goal achievement.

• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.

• Must be in possession of valid travel documents with the ability to travel in and out of the United States.
• Available for overnight travel (25%).
• Able to pass a pre-employment drug test.
• Legally eligible to work in the country in which the position is located.

• Authorization to work in the US is required, this position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

• HR Certification.

• Strong working knowledge of employment laws and HR best practices and practical application in the workplace across multiple states.

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards.
• Identify safety concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment.

Work Environment:                                                                                                    

• Traditional office environment.

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).

Compensation:

• The base pay range for this position is between $80,000.00 and $136,200.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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