Title:  Manager Network Operations

Position Summary:

Lead the design, engineering, and operational readiness of global network platforms (WAN/LAN, data center fabrics, SD-WAN, routing, switching, wireless), Cloud Networking (Azure and AWS), NetDevOps, and network security engineering. This role ensures resilient connectivity for corporate, operational, and customer-facing systems while driving automation, observability, and secure network transformations.

Essential Responsibilities:

• Own network architecture and delivery across campus, data center, and wide-area networks; manage BGP/MPLS, routing, switching, SD-WAN, EVPN, VXLAN fabrics.
• Lead cloud networking strategy across and between multiple public clouds and multiple on-prem environments such as airports, data centers and support centers.
• Lead NetDevOps: automate network provisioning, intent-based networking, apply IaC to network configs (Ansible/Netmiko/Nornir), and CI for network changes.
• Operate network security engineering: NAC, firewalls, DDoS mitigation, SBCs for voice interconnects in partnership with Security Architecture.
• Oversee wireless engineering (design, capacity, authentication), Wi-Fi standards, and location services (BLE, RTLS where applicable).
• Manage Principal Network Architect and reliability engineering manager to ensure fault-tolerant designs and measurable SLAs.
• Partner with Cloud Platform and Platform Engineering for cloud networking (Transit Gateway, VPC networking, cloud-native LB) and multicloud connectivity.
• Implement network telemetry and observability (streaming telemetry, sFlow, SNMP → Prometheus/ELK), and integrate with incident detection/auto-remediation.
• Ensure vendor relationships and contracts (service providers, backbone, SD-WAN vendors) follow SLAs and TCO targets.
• Lead continuous improvement through capacity planning, performance tuning, and architecture roadmaps.
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s Degree in a Networking, Computer Science, Engineering, or equivalent; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
• Five (5) years of networking experience.
• Deep technical knowledge of routing (BGP, OSPF), switching, WAN technologies, SD-WAN platforms, network security appliances, and wireless standards.
• Proven experience implementing NetDevOps and automating network operations.
• Available for occasional overnight travel (10%).
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required, this position is not eligible for visa sponsorship.

Preferred Expectations:

• Six (6) years of networking experience.
• Certifications: CCNP/CCIE or equivalent; experience with cloud networking & WAN optimization.
• Experience leading technical transformations
• Network Security knowledge, including but not limited to Cisco ICE and Palo Alto Firewalls
• Experience with voice networking (SIP, SBC, PSTN interconnect) a plus.

Crewmember Expectations:

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short-notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion.
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System.
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards.
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls.
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities.
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment.

Work Environment:

• Traditional office environment.

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).

Compensation:

• The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

#LI-JC1

#LI-Hybrid

#LI-Remote