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Title:  Manager Loyalty Points Partnerships


Long Island City, NY, US, 11101

Req ID:  29223

Position Title: Manager Loyalty Points Partnerships


Position Summary:

The Manager Loyalty Points Partnerships within JetBlue’s Customer Loyalty and Partnerships team will manage all of the TrueBlue Program’s non-air partnerships in support of the strategic and financial growth goals of the loyalty program. This manager will oversee some of JetBlue’s most important strategic points sales and points transfer partners with a focus on cultivating partnerships designed to extend the versatility of the TrueBlue program beyond the travel and the cobranded credit cards. As a key role with in the Customer Loyalty organization, this Manager will be looked at as a key thought leader within the TrueBlue team and the broader JetBlue Commercial leadership team.


Essential Functions:

· Oversees the non-air partnerships team responsible for developing, executing and maintaining the TrueBlue program’s relationships with points sales partners (Hotel, Car Rental, Rideshare, Retail Partners, etc.) and points transfer partners (e.g. American Express Membership Rewards, Chase Sapphire, etc)

· Identifies new strategic partnership opportunities that fit with the JetBlue brand and are aligned with commercial strategy and negotiates terms of and executes partnership contracts

· Coordinates the partner marketing strategies specific to the TrueBlue points sales and transfer partnerships in alignment with the broader marketing communications teams

· Is a thought leader in suggesting and evaluating new ways to engender customer loyalty and leads roll-out of any new initiatives

· Maintains domain expertise of the loyalty and partnership space both within and outside of the airline industry and rigorously benchmarks JetBlue’s loyalty program versus competitors

· Continuously evaluates the structure and features of partner agreements and implements any necessary changes based on rigorous quantitative and qualitative analysis

· Ensures the team conducts robust financial modeling, forecasting and analytics to support both existing partnership success and new business development in coordination of the broader strategic loyalty program vision

· Other duties as assigned


Minimum Experience and Qualifications:

· Bachelor’s Degree

· Five (5) years of customer loyalty, partnerships marketing or airline commercial experience (alliances, marketing, network, revenue management, etc.)

· One (1) year of experience managing / leading teams

· Strong proficiency in using Microsoft Office, especially Outlook, Excel and PowerPoint

· Strong analytical and problem-solving skills, with experience structuring complex analyses and making strategic recommendations and translating complex concepts into simplified and understandable examples

· Ability to manage multiple competing priorities in a fast-paced environment

· Comprehension of loyalty program space

· Ability to build relationships and work across all levels and influence with impact

· Available for moderate overnight travel (40%)

· Must be in possession of valid travel documents with the ability to travel in and out of the United States

· Must pass a ten (10) year background check and a pre-employment drug test

· Legally eligible to work in the country in which the position is locate


Preferred Experience and Qualifications:

· Master’s Degree in business administration or related field

· Five (5) years of credit card program or loyalty marketing experience

· Ability to cultivate a broad understanding of the entire TrueBlue program including marketing, operations, metrics, financials/liability, customer service and training

· Knowledge of and experience using SQL, Tableau and Spotfire

· Knowledge of airline industry trends and travel technology

· Loyalty Marketing Expertise: Knowledge of customer loyalty and engagement strategies, tactics, tools and production


Crewmember Expectations:

· Regular attendance and punctuality

· Potential need to work flexible hours and be available to respond on short-notice

· Able to maintain a professional appearance

· When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

· Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

· Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System

· Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

· Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

· Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

· Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities



· Computer and other office equipment


Work Environment:

· Traditional office environment


Physical Effort:

· Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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