Title:  Manager Inflight Programs

Position Summary

The Manager Inflight Programs plans, coordinates, and manages a portfolio of projects on the Inflight team. With the guidance of the Vice President Inflight Experience, the Manager partners with leaders across the team to oversee all aspects of the projects from start to finish, including project team definition, project planning, documentation, contract and budget management, full project execution, tracking, reporting, rollout, interfacing with training and support groups, and program communication. The Manager also works closely with the Director Inflight Service, Director Inflight Operations, and Director Inflight Standards to align budgets, staffing, prioritization, roadmaps, and ongoing process improvements across the program and product portfolio. This role will also be responsible for sharing the team’s vision with stakeholders across the company, so excellent presentation skills are a must.

Essential Responsibilities

• Demonstrate exceptional partnership skills with business owners from the Inflight team, cross-functional stakeholders, and business partners
• Develop impactful presentations in PowerPoint (or similar) that brings the team’s vision to life for stakeholders
• Manage a "portfolio" of projects working with multiple team members from start to finish including project initiation, planning, execution, tracking, control, and closure
• Manage program funding including business case submissions, forecasts, auditing and capitalizing spend across the portfolio
• Support program portfolio coordination, including roadmaps, communication, sequencing and prioritization 
• Work closely with matrix partners across the organization including but not limited to IT, Customer Support, Airports, Marketing, Revenue Management and Accounting to ensure all aspects of the program are being tracked and built with stakeholder alignment
• Closely tracks goals progression across the portfolio, including benefits delivery, metrics, and overall strategy execution
• Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility
• Act as the escalation point for key risks associated with any workstream within the program portfolio
• Ensure weekly reporting of project health, progress, key risks and issues as well as mitigants for all projects within the portfolio
• Support and execute on a Governance and Steering Committee structure with the guidance of the CI/PMO team
• Ensure work practices are in line with all audit, security and regulatory requirements and company policies
• Partner with other Inflight leaders to ensure alignment and drive efficiencies and continued accountability for key workstreams and projects within the portfolio
• Provide direct or indirect oversight of delivery teams for applicable portfolio initiatives 
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s Degree in a related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Five (5) years project management experience
• Two (2) years of Airline, Marketing, or Strategy experience
• Demonstrated leadership through project/team management
• Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Word and Visio
• Knowledge of presentation tools such as PowerPoint
• Knowledge of budget processes
• Strong interpersonal, leadership and managerial skills including the ability to motivate others
• Ability to work well with others and complete tasks with minimal supervision
• Ability to work effectively with all levels and in diverse environments
• Ability to manage risk
• Excellent verbal and written communication skills
• Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
• Ability to manage multiple projects and clients simultaneously
• Available for occasional overnight travel (20%)
• Must pass a pre-employment drug test
• Legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship
• Must qualify and maintain currency as a JetBlue Inflight Crewmember and support Inflight engagement opportunities, including  leadership flying.

Preferred Experience and Qualifications

• Awareness of and experience with industry standard project management and development methodologies

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment

• Computer/tablet and other office equipment

Work Environment 

• Traditional office environment
• Aircraft environment including aircraft cabin, airport terminals, crew bases, and airport parking areas. Exposure to varying temperatures, humidity levels, and altitude conditions. Irregular work hours including nights, weekends, and holidays

Physical Effort  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation
The base pay range for this position is between $81,000.00 and $136,200.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more