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Title:  Manager Identity and Access Management


Long Island City, NY, US, 11101 Salt Lake City, UT, US, 84121 Orlando, FL, US, 32827

Req ID:  53061
Category:  Information Technology

Position Summary:

The Identity and Access Management (IAM / IdAM) Manager will lead the design, development, and management of the firms’ enterprise IAM transformation program and play a key role in customer authentication and authorization. The individual will be accountable for vision/roadmap through to implementation. As the hands-on leader, the Manager serves as the subject-matter expert for identity governance, access management, and privileged access management; helping to shape the transformation of current architecture, processes, tools, and procedures. The optimal candidate will be hands-on technical leader with a passion for identity and a focus on customer experience.


The Identity and Access Management Manager will report directly to the Chief Information Security Officer and serve as a people manager; mentoring junior IAM team members, helping to further develop IAM delivery skills and capabilities. Additionally, the Manager works directly and in continuous concert with other teams; as such, interpersonal and communication skills, relationship-building, and organizational effectiveness will be as important as technical acumen for the successful candidate. 

Essential Responsibilities:

  • Lead the large-scale, multiyear enterprise Identity and Access Management transformation program from planning to design to requirements through implementation.
  • Lead discovery and design future state of operational processes, balancing reuse of existing procedures, addressing a full range of requirements to include provisioning/deprovisioning, role-based access control (RBAC), governance, automation, single sign-on (SSO), multi-factor authentication (MFA), privileged access management (PAM), identity federation, etc.
  • Ensure the IAM architectures, processes, and system integrations are designed according to IAM methodologies fulfilling security, reliability, scalability, and regulatory requirements.
  • Own the IAM Steering committee, assisted by the IAM Program Manager, leading discussion around key findings, proof of value, recommendations, and progress updates.
  • Ensure the change management, communication, and training efforts related to the IAM program are comprehensive, timely, and clear.
  • Lead the IAM engineering team, service providers, and business partners to build, test, and deploy IAM systems and processes.
  • Provide guidance on supporting, monitoring, and troubleshooting IAM systems and processes.
  • Continuously evaluate the effectiveness of IAM systems and processes, identify opportunities for improvements, and lead improvement efforts.
  • Take a significant role in the development of Crewmembers to support their engagement, growth, and goal achievement.
  • Other duties as assigned.

Minimum Experience and Qualifications:

  • Bachelor’s degree; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
  • Five (5) years of experience with enterprise directory technologies, identity and access management architecture, methodology, process, and system integration.
  • Five (5) years leading information technology or cybersecurity teams, with direct management of cross functional, sourced, or matrixed teams.
  • Five (5) years’ experience with Identity management / Identity Governance and Administration technologies, Active Directory, Privileged Access Management (PAM), Enterprise Information Systems.
  • Experience with and knowledge of cloud technologies (AWS, Azure, GCP) and software delivery models (SaaS, PaaS, IaaS).
  • Proficiency with Windows-based AuthZ/AuthN software and Microsoft Azure suite. 
  • Available for occasional overnight travel (up to 20%).
  • Must pass a pre-employment drug test.
  • Legally eligible to work in the country in which the position is located.
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship. 

Preferred Experience and Qualifications:

  • Eight (8) years' experience with enterprise directory technologies, identity and access management architecture, methodology, process, and system integration.
  • Eight (8) years’ experience with Identity management / Identity Governance and Administration technologies, Active Directory, Privileged Access Management (PAM), Enterprise Information Systems.
  • Strong interpersonal, leadership and managerial skills including the ability to motivate others.
  • High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives.
  • Industry certifications or willingness to obtain (e.g. CISSP, CISM, CRISC, CIPP, CISA) .
  • Ability to tailor communication style to different audiences (senior management, stakeholders, team members, etc.).
  • Ability to work effectively with all levels and in diverse environments.
  • Ability to manage risk.

Crewmember Expectations:

  • Regular attendance and on time punctuality. 
  • Potential need to work flexible hours and be available to respond on short-notice. 
  • Able to maintain a professional appearance. 
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of aircraft.
  • Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion.
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards.
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls. 
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities.


  • Computer and other office equipment

Work Environment:

  • Traditional office environment

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


  • The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.




JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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