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Title:  Manager IT Product Engineering


Long Island City, NY, US, 11101

Req ID:  41607

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s requiring masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers. As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees. New hire employees must be fully vaccinated prior to the start of training.

Position Summary

The Manager IT Product Engineering is the technical point of contact for all products in the designated area of responsibility. The Manager is responsible for planned initiatives, projects, and ongoing IT services, product delivery as well as business partner management. The Manager leads, coaches and develops a team of engineers focused on product delivery. The Manager will be involved in operational support of all products within scope of responsibility.


The Manager is comfortable with maintaining a public profile and building relationships throughout the organization. The Manager is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.

Essential Responsibilities

  • Manage a portfolio of products from conception to retirement  
  • Lead and mentor a team of engineers (including tech leads) as well as business partners while ensuring that the product engineering team delivers with consistency, high quality and predictability
  • Create and promote a work environment focused on engineering excellence to attract, develop and encourage a culture of technical innovation while focusing on achieving product goals
  • Partner with product management and marketing teams and help develop the product vision and roadmap
  • Develop the technology roadmap for products in their area of responsibility to ensure security, reliability and scalability
  • Leads the development of policies, standards and guidelines for building and supporting IT products
  • Establish frameworks, design and integration patterns as well as guide the software development performed by business partners
  • Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility
  • Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility
  • Manage production and non-production environments through change control management
  • Ensure work practices are in line with all audit, security and regulatory requirements
  • Partner with other Engineering Managers to ensure alignment and drive efficiencies
  • Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of Succession plan for the IT department
  • Other duties as assigned

Minimum Experience and Qualifications

  • Bachelor’s Degree in related discipline
  • Five (5) years’ experience in software engineering
  • Three (3) years’ experience leading and mentoring Engineering teams
  • Hands-on experience with Java, AngularJS and NodeJS
  • Working knowledge of cloud computing: Azure, GCP or AWS
  • Available for moderate overnight travel (up to 35%)  
  • Able to work flexible hours and be available for emergency response on short notice
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Seven (7) years’ experience in software engineering
  • Experience managing a budget
  • Experience managing a full project or initiative, including presenting recommendations to senior leadership
  • Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
  • Exposure to JetBlue’s IT disciplines and interdependencies and how their needs drive IT strategy

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities


  • Computer and other office equipment

Work Environment:

  • Hybrid work environment

Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)





JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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