Title:  Manager IT Platform Engineering Infra

Position Summary

The Manager IT Platform Engineering Infrastructure Operations prepares engineering analysis of projects including preliminary design, calculation, lifecycle costs, and equipment selection. The Manager provides leadership and guidance to the team to ensure the highest availability and stability of our systems. The Manager also excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.

Essential Responsibilities

• Responsible for assisting in day to day administration applications running on cloud and on-prem environment
• Ability to deal with complex and ambiguous environments and maintain a business-wide view across a variety work-streams and timeframes
• Strong knowledge and experience with cloud platforms, such as AWS, Azure, or GCP
• Experience with platform security, compliance, and governance, such as identity and access management (IAM), encryption, auditing, or logging
• Experience with DevOps practices and tools, such as continuous integration/continuous delivery (CI/CD), Git, Jenkins, or Ansible
• Experience with content delivery network (CDN) technologies
• Develop server procedures regarding design and implementation of hardware, software, and systems
• Manage significant system upgrades, enhancements, migrations, integration and releases of new software to quality assurance (QA), production and disaster recovery environments and resolve any technical and/or business issues
• Resolve, coordinate and escalate back-up / recovery support issues and risks
• Maintain system compliance with Sarbanes–Oxley Act (SOX), Payment Card Industry (PCI), IT General Controls and other regulatory controls as required
• Advocate, train and provide technical support on new technologies
• Take a significant role in the development of crewmembers to support their engagement, growth, goal achievement
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s degree in Computer Science OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Five (5) years of experience in production operations environment
• Provide twenty four (24) hour, seven (7) day a week on-call support at scheduled times; and be able to be contacted through a business cell phone or provide an alternate phone contact at all times
• Strong knowledge and experience with cloud-native technologies, such as Kubernetes, Docker, Terraform, or Helm
• Knowledge of IT Best Practices as they relate to the following areas: IT Infrastructure, Change Management, Data Networks, IT Security, Virtualization, Web Servers, Middleware, Single Sign On and Storage technologies
• Available for overnight travel (up to 10%) 
• Able to work flexible hours and be available for emergency response on short notice
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Five (5) years of experience in server and datacenter technologies
• Server and application deployment via automation and configuration management tools 
• Supporting mission critical application environments
• Managing applications that reside in hosted datacenter environments
• Supporting applications that run on Linux and or related OS type

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System 
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) and Safety Action Report (SAR)) 
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls  
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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