Title:  Manager IT Enterprise Quality Assurance Loyalty

JetBlue Airways Corporation: Manager IT Enterprise Quality Assurance Loyalty– Long Island City, NY

DUTIES:

• Create a testing approach and assist SDETs and engineers in the implementation of a testing strategy which accounts for Automatized API & GUI level Regression, Performance, User
• Acceptance testing, Security and other forms of testing.
• Design a test approach to ensure that defects do not reach our customers and crewmembers.
• Assist the team in prioritizing the defects for developers and analyze product Quality and Project risks.
• Work with Product Development Teams to develop and understand product vision and testing requirements
• Lead with team with a “shift left” test methodology
• Responsible for Leading, developing and guiding EQA Engineers
• Ensure that EQA Engineers adhere to EQA testing standards and methodologies
• Analyse Test result and resulting defects, coordinate triage meetings toward early detection and mitigation of project delays
• Ensures the right tool is used to Track requirements, Test Cases, Scenarios, Defects, establishing traceability, maintaining the records of Quality Controls required for compliance and certifying Software for release to production
• Provides guidance to EQA Engineers toward Developing API and GUI Test Scenarios and Test cases, analysing requirements and providing Test Estimates
• Ensures quality, efficiency and consistency across all team Engineers
• Collaborates with other IT Managers to ensure projects meet milestones and deliverable dates
• Monitors, develops and delivers report statistics on problems and issues
• Take a significant role in the development of crewmembers to support their engagement, growth, goal achievement
• Makes recommendations regarding the acquisition and/or implementation of software to increase IT EQA Quality
• Focused and driven to excellence to ensure quality of deliverables
• Communicate to internal and external stakeholders and escalate issues and risks as necessary
• Provide excellent problem solving and structured thinking to deliver creative solutions
• Provide excellent customer service and an understanding of how IT is ultimately delivered to the Customer
• Work in a fast-paced environment, work well with others and complete tasks with minimal supervision
• Work flexible hours and be available to respond on short notice

REQUIREMENTS: Bachelor’s degree or foreign equivalent degree in Computer Science or related technical field followed by 5 years of progressively responsible experience in Test Automation. Experience must include:

•           5 years of experience in the travel / transportation industry.

•           5 years of experience in Scrum Methodology

•           3 years of experience with customer loyalty program operations

•           2 years of experience implementing automated test frameworks for both API and GUI

•           5 years of experience testing complex integrated systems, including REST API, Batch Jobs and File Processing

•           5 years of experience developing end to end test strategies an implementing Black Box and White Box Testing

Demonstrated knowledge* of:

• Mobile App Testing
• Java
• SDLC
• Functional, System, Integration, Unit and Regression tests
• Testing web applications, API, Mobile applications in a MS Azure environment

*Knowledge may be demonstrated through education, training and/or experience

SALARY: $145,990 - $170,001/year

LOCATION: 27-01 Queens Plaza North, Long Island City, NY, 11101. Hybrid position; part time telecommuting authorized. Travel: Up to 10% domestic and international travel.