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Title:  Manager IT EQA


Long Island City, NY, US, 11101

Req ID:  39932

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s requiring masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers. As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees. New hire employees must be fully vaccinated prior to the start of training.

Position Summary

As a Enterprise Quality Assurance Manager, you will create a testing approach and assist SDETs and engineers in the implementation of a testing strategy. The strategy should account for Automatized API & GUI level Regression, Performance, User Acceptance testing, Security and others forms of testing. The test approach would ensure that defects do not reach our customers and crewmembers. As the manager you will assist the team in prioritizing the defects for developers and analyze product Quality and Project risks.


Essential Responsibilities

  • Work with Product Development Teams to develop and understand product vision and testing requirements
  • Responsible for hiring, assigning and guiding EQA Engineers, representing the team at meetings and participating in strategic planning and scheduling of resources
  • Responsible for signing off on the software release
  • Ensure that EQA Engineers adhere to EQA testing standards and methodologies
  • Analyze Test result and resulting defects, coordinate triage meetings toward early detection and mitigation of project delays
  • Ensures the right tool is used to Track requirements, Test Cases, Scenarios, Defects, establishing traceability, maintaining the records of Quality Controls required for compliance and certifying Software for release to production
  • Provides guidance to EQA Engineers toward Developing API and GUI Test Scenarios and Test cases, analyzing requirements and providing Test Estimates
  • Ensures quality, efficiency and consistency across all team Engineers
  • Collaborates with other IT Managers to ensure projects meet milestones and deliverable dates
  • Monitors, develops and delivers report statistics on problems and issues
  • Take a significant role in the development of crewmembers to support the engagement, growth, and goal achievement
  • Makes recommendations regarding the acquisition and/or implementation of software to increase IT EQA Quality
  • Other duties as assigned

Minimum Experience and Qualifications

  • Bachelor’s Degree in computer science; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous experience in an IT leadership role
  • Five (5) years’ experience in Test Automation
  • Strong understanding of developing automated test frameworks for both API and GUI
  • Excellent analytical and interpersonal Skills
  • Strong knowledge of SDLC
  • Ability to manage multiple projects and clients simultaneously
  • Effective time management and prioritization skills
  • Understanding of Java Technologies
  • Keen attention to detail and follow up
  • Strong Knowledge of Functional, System, Integration, Unit and Regression tests
  • Strong Knowledge of Testing web applications, API, Mobile applications in a MS Azure environment
  • Focused and driven to excellence to ensure quality of deliverables
  • Ability to communicate and escalate issues and risks as necessary
  • Positive, upbeat energy and strong team player
  • Excellent problem solving and structured thinking skills
  • Excellent customer service and an understanding of how IT is ultimately delivered to the Customer
  • Ability to work in a fast-paced environment, work well with others and complete tasks with minimal supervision
  • Available for occasional overnight travel (10%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Experience in Business Analysis, Requirements reviews or creation of Testing Requirements
  • Experience with Test Management Software or Application Lifecycle Management tools
  • Experience in Java and other programming languages

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities


  • Computer and other office equipment

Work Environment:

  • Normal Office Environment

Physical Effort: 

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)





JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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