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Title:  Manager IT Digital Payments


Long Island City, NY, US, 11101 Salt Lake City, UT, US, 84121 Orlando, FL, US, 32827 Washington, DC, US, 20005

Req ID:  53126
Category:  Information Technology

Position Summary:

The Manager IT Digital Payments will be responsible for managing multiple technology and business partners to execute on a best-in-class payments experience for JetBlue Customers. This manager will own the payments product roadmap and experience, and partner across various groups to drive key metrics of payment success, reliability, and optionality. This manager will be an expert in JetBlue payments systems, and continually seeking and executing on opportunities to improve the payments offering. 


The Manager is comfortable with maintaining a public profile and building relationships throughout the organization. The Manager is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.


Essential Responsibilities:

  • Develop and execute on a long-term vision and strategy for an enterprise-wide payments strategy in conjunction with Engineering, Architecture, Revenue Accounting, Revenue Management, etc.
  • Evangelize forward thinking payments flow and processes across all of the different technology systems
  • Works closely with internal groups and Business Partners to come up with creative solutions for payment opportunities
  • Ensure SLA-level (service level agreement) payments support for our internal and external Customers
  • Responsible for establishing, tracking and improving key measures of operational success
  • Deliver a best-in-class check-out Customer experience, delivering on major programs that touch payments, while continually optimizing the product experience
  • Leads with data driven decision making
  • Ensure that JetBlue IT and business standards and procedures are maintained in accordance with company, audit, security (including, but not limited to Payment Card Industry (PCI)), and regulatory requirements
  • Ensure continued accountability for product and services delivery within assigned business units and across IT 
  • Continuously engaged with evolving payments trends
  • Partner with other IT Managers to ensure alignment and drive efficiencies 
  • Prioritizes Customer feedback and ensures focus for their team on the most critical issues
  • Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of Succession plan for the Digital team
  • Other duties as assigned


Minimum Experience and Qualifications:

  • Bachelor’s Degree in Technology, Business, Finance, or related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Five (5) years of progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers
  • Three (3) years’ experience managing large portfolios or operating budgets and delivering large scale projects (Agile Methods)
  • Three (3) years’ experience in software development and/or production support services
  • Three (3) years’ experience with portfolio management, project delivery, and business partner management
  • One (1) years’ experience with payments space including enterprise integrations
  • Available for moderate overnight travel (up to 35%)
  • In possession of valid travel documents with the ability to travel in and out of the United States  
  • Able to work flexible hours and be available for emergency response on short notice
  • Able to pass a pre-employment drug test
  • Legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship


Preferred Experience and Qualifications: ​​​​​​​

  • Master’s Degree in Technology, Business or related discipline
  • Experience in the payments space including best practices for 3Ds implementation
  • Experience managing a budget
  • Experience Managing a full project or initiative, including presenting recommendations to senior leadership
  • Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
  • Exposure to JetBlue’s disciplines and interdependencies and business units and how their needs drive technology strategy


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities



  • Computer and other office equipment


Work Environment

  • Traditional Office Environment


Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)



  • The base pay range for this position is between $118,800 and $177,100 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City