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Title:  Manager IT Digital Booking


Long Island City, NY, US, 11101 Orlando, FL, US, 32827 Salt Lake City, UT, US, 84121 Washington, DC, US, 20005

Req ID:  55360
Category:  Information Technology



Position Title: Manager IT Digital Booking


Position Summary:

The Manager IT Digital Booking leads a team of curious and data-driven product and project crewmembers. A leader within the wider IT department, building relationships, and devising, socializing, and implementing a strategy on Company and team goals is paramount. As the primary steward of a product that drives a material amount of revenue to the Company, the Manager must be excited for a public facing role.


The Digital Booking team leads our product and design efforts behind our booking flow – one of the primary revenue sources for JetBlue. As a critical team, you work across commercial teams and with our Customers directly to design and develop a world class booking experience. The team is part of the Digital Commerce organization focusing on delivering thoughtful experiences for our Customers from booking to payment.

Essential Responsibilities:

    • Leads, coaches and develops a team of crewmembers focused on modern Product and Project management principles.
    • Function as the point of contact for all strategic and tactical solutions for the Digital Booking product.
    • Responsible for establishing, tracking and improving key product metrics and KPI/OKRs for the portfolio of products in their purview.
    • Manage partnerships to develop and deliver a Product strategy for the Digital Booking and other relevant applications.
    • Manage the commercial relationships where Digital Booking drives direct and indirect impact. 
    • Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility. 
    • Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility. 
    • Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements which align with business unit’s requirements and expectations. 
    • Ensure that JetBlue IT and business standards and procedures are maintained in accordance with company, audit, security and regulatory requirements.
    • Ensure continued accountability for product and services delivery within assigned business units and across IT. 
    • Partner with other IT Managers to ensure alignment and drive efficiencies. 
    • Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.   
    • Other duties as assigned.

Minimum Experience and Qualifications:

    • Bachelor’s Degree in Computer Science, Computer Engineering or related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
    • Five (5) years of progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers 
    • Three (3) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects (Agile and general Product methodologies) 
    • Three (3) years’ experience in software development and/or production support services
    • Three (3) years’ experience with portfolio management, project delivery, and business partner management
    • Available for moderate overnight travel (up to 35%)
    • In possession of valid travel documents with the ability to travel in and out of the United States  
    • Able to work flexible hours and be available for emergency response on short notice
    • Must be able to pass a pre-employment drug test
    • Must be legally eligible to work in the country in which the position is located
    • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

    • Master’s Degree in Computer Science, Computer Engineering or related discipline
    • Experience managing a budget
    • Experience Managing a full project or initiative, including presenting recommendations to senior leadership
    • Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
    • Exposure to JetBlue’s IT disciplines and interdependencies and business units and how their needs drive IT strategy

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities


  • Computer and other office equipment

Work Environment:

  • Traditional office environment

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


  • The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


#LI-LL1 #LI-Hybrid

JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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