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Title:  Manager IT CEX Crewmember Product


Long Island City, NY, US, 11101 Orlando, FL, US, 32827 Salt Lake City, UT, US, 84121

Req ID:  53074
Category:  Information Technology

Position Summary:

The Manager IT Crewmember Experience Products - Onboard Experience, Airport and Inflight is the point of contact for solutions for the designated business area. The Manager is responsible for planned initiatives, projects, and ongoing IT services, project delivery, and Business Partner management.  The Manager leads, coaches and develops a team of Crewmembers focused on solution delivery and/or operational support.  The Manager will be involved in operational support of all solutions and or applications within scope of responsibility.


The Manager is comfortable with maintaining a public profile and building relationships throughout the organization. The Manager is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Essential Responsibilities:

    • Own the relationship with our business's functional area leaders and is responsible for delivery of IT solutions to support the business functions the manager is aligned to
    • Partner to develop and deliver an IT strategy and an annual plan to support the business functions aligned to the area of responsibility including a solution and/or application roadmap
    • Manage a "portfolio" of applications / solutions from conception to retirement
    • Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility.
    • Manage the IT and assigned business unit relationship ensuring that clear and concise requirements are understood and agreed service levels are maintained.
    • Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility.
    • Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements which aligns with business units’ requirements and expectations.
    • Manage production and non-production environments through release and change management processes.
    • Ensure work practices are in line with all audits, security and regulatory requirements and company policies.
    • Partner with other IT Managers to ensure alignment and drive efficiencies and continued accountability for product and services delivery within assigned business units and across IT.
    • Provide direct or indirect oversight of delivery teams for applicable portfolio initiatives.
    • Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of a succession plan for the IT department.
    • Other duties as assigned

Minimum Experience and Qualifications:

    • High School Diploma or General Education Diploma (GED)
    • Five (5) years’ experience portfolio management, project delivery, and Business Partner management
    • Two (2) years of supervisory/management experience
    • Sound decision making ability, analytical reasoning and organizational skills with the ability to successfully multi-task
    • Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
    • Strong teamwork skills
    • Self-motivated and the ability to work with little supervision
    • Ability to work in a high-pressure environment.
    • Ability to rapidly resolve issues and recognize when escalation is necessary.
    • Excellent problem solving and structured thinking skills.
    • Knowledge of Project Management (PMBOK) and strategic planning
    • Knowledge of technology fundamentals and concepts
    • Proficient with Microsoft Office Suite (Project, Excel, Word, PowerPoint, Outlook, & Visio)
    • Available for moderate overnight travel (up to 20%)  
    • Legally eligible to work in the country in which the position is located
    • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

  • Bachelor Degree in Related Discipline
    • Experience managing a budget and developing business cases
    • Experience managing a full project or initiative, including presenting recommendations to senior leadership
    • Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
    • Exposure to JetBlue’s IT disciplines and interdependencies and business units and how their needs drive IT strategy

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion as well as the JetBlue Principles of Leadership
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities


  • Computer and other office equipment

Work Environment

  • Traditional office environment along with the ability to work remotely

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.





JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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