Title:  Manager Continuous Improvement & PMO

Position Summary

The Manager Continuous Improvement & Project Management Office (CI&PMO) is responsible for day-to-day managing of large scale/enterprise wide, cross-functional programs that create efficiencies and process improvements aimed towards solving key structural and cost challenges as well as programs that are strategic or otherwise critical for the company’s success, utilizing methodologies of Six Sigma and Project Management Professional tools and techniques. The Manager must be effective in managing the large team and responsibilities of all crewmembers on it. The Manager is an influential leader who is comfortable with maintaining a public profile and is skilled at building and maintaining relationships throughout the company at all levels, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities

• Execute project improvement initiatives resulting in high quality deliverables completed consistently on schedule, resulting in quantifiable results/savings.
• Work with other members of the team to distribute workload and define project expectations
• Manage project improvement initiatives with the larger team on a day-to-day basis, within deadlines set during scoping.
• Continually and proactively communicate updates on project statuses and issues to Corporate Affairs Director and other senior leaders, via regular communications and status reports
• Ability to further other crew members’ growth within their role and within the company
• Manage the implementation of postmortem program monitoring and track key metrics to measure success and foster continuous improvement
• Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction.
• Observing real-time processes and conducting time studies in the field at BlueCities or Other Airlines (OALs)
• Need to work flexible hours and be available to respond on short notice based on operational and/or project needs
• Recommend alternative solutions and translate complex concepts into simplified and understandable examples
• Show a passion to get the job done
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related progressive work experience in internal audit, external audit, or operational risk roles
• Five (5) years of professional experience with respect to continuous improvement and/or project management
• Experience implementing large scale projects and tracking results
• Ability to work across all levels and influence with impact
• Ability to supervise other crewmembers and work collectively as a team
• Strong presentation skills and experience working with and presenting to senior executives
• Excellent written and verbal communication skills
• Available for overnight travel (30%)
• Currently in possession of a valid passport or equivalent travel documents with the ability to travel in and out of the United States
• Strong analytical and problem-solving skills
• Proficient with the Microsoft Office suite especially strong in Microsoft Excel, Visio and PowerPoint
• Must be a team player and work effectively cross-departmentally
• Excellent organizational skills
• Must be able to multi-task, manage multiple projects, prioritize deadlines, and complete assignments accurately and timely
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Master’s degree in a related field
• Three (3) years of leadership experience of a large team, including direct reports
• Project Management Professional (PMP) certified
• Lean Six Sigma Black Belt certification
• Airline or related industry experience

Crewmember Expectations: 

• Regular attendance and punctuality
• Potential need to work flexible hours, inclusive of weekends and irregular shifts and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer/electronic tablet and other office equipment

Work Environment:

• Traditional office environment and airport environment
• Subject to weather and elevated noise levels within airport
• Ability to stand for an extended period

Physical Effort 

• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently (Light)

Compensation:

• The base pay range for this position is between $81,000.00 and $136,200.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.