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Title:  Generalist Field


Orlando, FL, US, 32819

Req ID:  44863

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s requiring masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers. As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees. New hire employees must be fully vaccinated prior to the start of training.



Field Generalist


Position Summary

The Crew Relations Generalist functions as the first-line human resources contact in support of station and support center leadership and Crewmembers and their human resources needs.   The Generalist is responsible for handling Crew Relations issues, providing onsite training and education for human resources initiatives, and offering outstanding customer service to the operation or support center.  The Generalist partners with Corporate HR Leaders in the design, development and implementation of human resources initiatives.  

Essential Responsibilities

  • Acts as a consultant to station and support center leadership on all employee relations issues and HR-related policy and procedure interpretation.
  • Provides ongoing support to leadership with employee relations, counseling, employee development and corrective action issues. Provides guidance to managers in preparing performance improvement plans, disciplinary action, and separations.
  • Establishes relationships with both Crewleaders and Crewmembers in the operation, fostering business partnerships to increase awareness of People initiatives in the organization.
  • Supports managers in key initiatives such as the performance management process, employee surveys, succession planning and employee involvement initiatives.  Monitors consistency and quality of initiatives and assists with any questions.
  • Assists the corporate People department in the design and implementation of personnel policies and procedures and effectively communicates and employs these policies and procedures at the station or center.  Communication may include developing and facilitating training sessions, which may include, but not be limited to, Orientation support, Just Culture and Event Investigations, New Leader Assimilations and Respectful Workplace
  • Serves as a first line of contact for any crew relations -related inquiries, assists the Crewmember by contacting the appropriate department if necessary (i.e. Benefits, Compensation, Talent Recruiting).
  • Participates in developing departmental goals, objectives and systems. Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
  • Frequently communicates to all other Generalists to provide consistency in HR practices across all workgroups
  • Analyzes various HR metrics and developing reports to present findings to both People and Station leadership.
  • Performs other duties as assigned

Minimum Experience and Qualifications

  • Bachelor’s Degree in Conflict Resolution, Human Resources, Labor Relations, or Organizational Psychology and/or High School Diploma/GED with four (4) years of previous related work experience
  • Two (2) years analytical or investigative experience
  • Demonstrated influence skills
  • Proficient with the Microsoft Office suite
  • Effective written, verbal and presentation skills 
  • Ability to handle confidential information with professionalism and diplomacy
  • Attention to detail in composing and creating reports and metric data
  • Strong research, analytical, problem-solving and decision-making capabilities
  • Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment
  • Strong team player with the ability to take initiative and work well independently
  • Available for overnight travel (up to 40%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Three (3) years’ experience in Human Resources OR Three (3) years of leadership experience
  • Employee Relations experience
  • PHR/SPHR certification 

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Well-groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))


  • Computer and other office equipment

     Work Environment:

  • Traditional office environment

     Physical Effort:  

  • Generally, not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)




JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Orlando

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