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Title:  Engineer Reliability


Long Island City, NY, US, 11101

Req ID:  53459
Category:  Engineering



Position Summary

The Engineer Reliability reports to the Manager Reliability and is responsible for aircraft, power plant and component trend/performance analysis in support of the Reliability portion of the Continuing Analysis Surveillance System (CASS).

Essential Responsibilities

  • Collects data from maintenance and engineering systems and performs statistical analysis to monitor and evaluate the operational and technical performance of the JetBlue fleet
  • Analyzes technical data from aircraft maintenance log and aircraft service records to determine cause and failure trends
  • Monitors delays, pilot write-ups and other technical interruptions and evaluates data for trends
  • Collaborate with internal and external stakeholders in developing trend-monitoring reports using visualization tools such as Spotfire, Palantir Foundry, Tableau etc.
  • Analyzes component shop finding reports to determine cause and failure trends and interfaces with Business Partners to develop solutions
  • Produces Weekly and Monthly Reliability Reports and provides on-demand technical reports to Technical Operations management as needed to evaluate aircraft, powerplant and component reliability performance
  • Participates and presents at Daily, Weekly and Monthly Reliability and Performance meetings. Tracks significant findings as action items
  • Assists in managing the Repeat Items, Category (CAT) II/III, Reduced Vertical Separation Minimum (RVSM) and Rogue component programs
  • Analyzes Heavy Maintenance data to determine cause of failures, makes recommendations for Maintenance Program adjustments and implements Maintenance Program Escalations
  • Maintains awareness of Extended Twin Engine Operations (ETOPS) significant systems. Monitors and resolves technical issues associated with ETOPS operations. Assists the department to establish, administer and ensure the quality of the ETOPS Significant Systems Program. Assists the department to ensure ETOPS aircraft continue to meet requirements for configuration, maintenance and procedures for extended range operations
  • Other duties as assigned

Minimum Experience and Qualifications

  • Bachelor’s Degree in Engineering/Math or related field. In lieu of this education requirement, must have a Bachelor’s degree in another Engineering field and an Airframe & Powerplant (A&P) Technician Certificate, OR must have an Associate's Degree in a technical field, an A&P Technician Certificate, and three (3) years of A&P Technician experience
  • Three (3) years of related experience
  • Strong mathematics knowledge
  • Strong knowledge of statistical analysis and probability distributions
  • Excellent written and verbal communication skills with the ability to explain aircraft fleet operations statistical results to groups with diverse mathematical abilities
  • Excellent knowledge of Microsoft Office Suite (Excel, PowerPoint, Word and Outlook)
  • Comfortable with changing priorities on short to no notice
  • Available for occasional overnight travel (20%)
  • Must pass a pre-employment drug test
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

  • Knowledge of coding (R, Python)
  • Knowledge of Structured Query Language (SQL)
  • Federal Aviation Administration (FAA) Airframe & Powerplant Certificate
  • Knowledge of Commercial Aircraft Systems
  • Knowledge and experience with the following programs/processes: Maintenance Programs, Reliability/Continuing Analysis Surveillance System (CASS), Maintenance, Inspection and Engineering Processes
  • Knowledge of maintenance and engineering database programs i.e., TRAX, Snowflake
  • Knowledge of Federal Aviation Regulations (FAR’s) pertaining to 121 Air Carrier operations
  • Excellent written and verbal communication skills
  • Presentation and facilitation skills
  • Analytical skills


Crewmember Expectations

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities


  • Computer and other office equipment


Work Environment

  • Traditional office environment
  • Hangar environment


Physical Effort

  • Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently. (Light)



  • The base pay range for this position is between $75,000.00 and $118,400.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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