Title:  Engineer Infrastructure Tech Services

Position Summary:

The Engineer Infrastructure Technology Services is a forward-thinking organization committed to innovation, reliability, and excellence in IT infrastructure. This engineer installs, maintains, and troubleshoots system software, hardware and related infrastructure. The Platform Engineer excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.

Essential Responsibilities:

• Responsible for assisting in day-to-day administration of the JetBlue Windows Server environment.
• Maintain and support JetBlue's infrastructure platforms and systems to ensure the highest availability while reducing the impact of incidents.
• Identify and resolve gaps in the business processes which may include security/authorization set-up, user documentation, data interface design, data migration and reconciliation.
• Design and implement Nutanix AHV/ESXi virtualization solutions
• Manage and optimize Nutanix clusters, Prism Central, and Prism Element
• Monitor system performance and troubleshoot issues across compute, storage, and networking layers
• Automate infrastructure tasks using scripting tools (PowerShell, Python, etc.)
• Support disaster recovery planning and execution
• Collaborate with cloud, network, and security teams to ensure seamless integration
• Manage a scalable identity management framework that integrates with existing infrastructure.
• Conduct in depth evaluations, diagnosing, troubleshooting and resolving a wide variety of complex technical issues.
• Advocate, train and provide technical support on new technologies to junior members on the team.
• Implementation systems including the advisement of clients and providing work guidance to implementation and development teams.
• Test, recommend and implement new technologies.
• Follow team/department server build procedures regarding design and implementation of hardware, software, and systems.
• Manage system upgrades, enhancements, migrations, integration and releases of new software to Non-Production, Production and disaster recovery environments and resolve any technical and/or business issues.
• Resolve, coordinate and escalate back-up / recovery support issues and risks.
• Provide twenty-four (24) hour, seven (7) day a week on-call support at scheduled times; be able to be contacted through a business cell phone or provide an alternate phone contact at all times.
• Maintain system compliance with Sarbanes–Oxley Act (SOX), Payment Card Industry (PCI), IT General Controls and other regulatory controls as required.
• Other duties as assigned.

Minimum Experience and Qualifications:

• Bachelor's Degree in Computer Science or a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience.
• Three (3) years of experience in virtualization engineering, with a focus on Nutanix.
• Knowledge of IT Best Practices as they relate to the following areas: IT Infrastructure, Change Management, Data Networks, IT Security, Virtualization, Web Servers, and Storage technologies.
• Strong knowledge of Nutanix AHV, Prism, and Acropolis architecture.
• Experience with VMware ESXi and vCenter (if hybrid environments are used).
• Experience with Managing Microsoft AD, Azure AD, ADFS, DNS & DHCP.
• Experience with MS-SQL databases and Directory Services.
• Experience supporting Microsoft Failover Clusters.
• Able to work flexible hours and be available for emergency response on short notice.
• Available for overnight travel (10%).
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

• Five (5) years of experience in a production operations Microsoft Windows Server Operating. System environment.
• Nutanix Certified Professional (NCP) or higher.
• Experience with the following scripting languages; PowerShell, NT Command Shell, VBscript.
• Experience with hybrid cloud environments (Azure, AWS, GCP).
• Current Microsoft Certified Technology Specialist or relevant work experience.

Crewmember Expectations:

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short-notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards.
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment.

Work Environment:

• Traditional office environment.

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).

Compensation:

• The base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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